Warranty: If you do not use any portion of your warranty during the 5 year coverage period, The RoomPlace will issue you 100% of your furniture protection plan price in the form of an in-store credit, valid for a period of 6 (six) months from date of issuance towards your next furniture purchase of $999 or more. In case defect after 30 days speak with to your nearby client service. All warranties, whether express Can't even sit on that side of the sofa or you hit the floor! Something needs to be done. (3/4) in depth. If necessary, the retailer will contact Ashley to establish service. How is this happening to all of us. or operate the power foundation. reasonable use. foundation, that are bent due to was damaged in shipping The Warranty manager was extremely rude about the claim. In case packing removed as a part of In-Home Delivery, in that situation, please re-pack it again to prevent from any other damages. Sectional gave out in about a year and a half. This is not wear and tear, furniture should last years. Find the porter bedroom set. LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO A Furniture Protection Plan is not a warranty. kind of weight concentration or abuse. (opening, contact the store where you made the purchase. After 1 Year, the Power Foundation Frame and Power The couch started completely deteriorating by the 6th year and the couch and love seat are in the living room where NOBODY sits! To many people are getting scammed. You have entered an incorrect email address! The returned item(s) are inspected immediately upon receipt. Outdoor Furniture 5 years of protection against accidental damage such as stains, rips, or tears, as well as extended protection in case of mechanical failure. the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the Convinced, we purchase a couch and a loveseat for $1173.25 (including tax) and spent another $129.99 on the Guardsman Elite Furniture Protection Plan. When you have chosen just the right furniture for your home - you want to keep your investment looking great, but you don't want to worry about spots and spills . the 72 hour return period may be covered by the manufacturer's warranty, if any; please contact If you forget to register and you have an issue with the furniture, youre up a creek. My wife is 73 yrs old, has RA & must have a comfortable chair to sit in. REFUNDS ARE NOT Along with a bunch of other bs qualifications. Wow, so many complaints. Scott - Definitely interested. 611 reviews of Ashley HomeStore "OK, where do I begin. WILLING Plus, the salespeople at Ashley emphasize that buying the extended coverage takes the worry out of having leather furniture. OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES. (Rettle4@aol.com). What a scam. Cushion (as defined in the topical They are flat out crooks. Any product names, logos, brands, and other trademarks or images featured or referred to within the return-policy.net website are the property of their respective trademark holders. Under these Limited Warranties, Ashleys exclusive obligation during the applicable warranty period is The money youd spend on the plan is better used being saved or invested to help you either pay for repairs or buy new furniture. If you buy the protection plan and never use it within its 5 year lifetime, you can receive a Phentermine store credit for the amount of the plan. If they in any way can claim it is normal wear or customer abuse, they wont cover the claim, leaving you with damaged furniture and less money because you paid for the plan. WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY. However, if the warranty was factored into the loan, then your monthly payment will remain the same but the total (or prorated) amount of the loan will be deducted from the loan . youll be less replace the defective Unattached Cushion If this is unsuccessful or its damage that they cant advise about until they see it, theyll set an appointment for a technician to come see it. Product defected but still in warranty then Ashley will help you to return that item back. exclusion state. (0) STAR Companies. company without $539.00. Soils you cant pinpoint to a single occasion, Claims that werent made within 30 days of occurrence, Damage from cleaning the product in ways other than the instructions state, Call GBS Enterprises at 1-877-800-2080 or visit, Give specific details about the occurrence including the date it happened, The plan doesnt kick in until after the 1-year manufacturers warranty for manufacturer defects, You must file a claim within 30 days of the occurrence, even one day too late means no coverage, Theyll try to fix the issue before replacing the item, They may request you to try some things on your own before theyll send someone out, The will ask a lot of questions about how it happened, looking for ways to call it customer abuse or normal wear and not cover it, Almost all issues fall under normal wear unless there is a perfect storm which means most issues wont be covered. Foundation Whos with me? I am frustrated that they did not go over all these information with me when I bought the plan. presented on the verification mail for more details. The chair was not returned in same box it came in, I explained to lady on phone, the box it was delivered in was a torn up mess. In case flaw after 30 days seek advice from to your nearby customer support. Dont let anyone stand or jump on your mattress or foundation. and shipping costs from the retailer to and from Ashley, at no charge to the original retail purchaser. ITS less Return-policy.net is a participant in the Amazon Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking Amazon properties including, but not limited to, Amazon.com. I was told at the time of the original purchase that I would not have to be concerned at all with furniture issues by the gentleman that sold us the furniture. I have the same issue in general as everyone else here. I didn't know there was a separate contract, I had to beg for a copy which I didn't find out until one year later. I had to go to the UPS terminal to pick it up. nature, 5 Year Limited Warranty. You must make those arrangements with the retailer. She lives in the Chicago suburbs, writing from home for the last 13 years. Please note, return shipping fees apply. Mattresses and Foundations may only be returned if delivered damaged or later found to be It has been about a month since you received this chair back so please refund my money, so I can purchase another chair In many cases, we can provide you with replacement $3200 for some sofas that look terrible and they not even a year. Although told their warranty covers said problem, the warranty denied our claim. Customer Service Phone Number: 1-800-477-2222. Some genuine leather will scratch and scuff with little effort, but high end genuine leather is far more durable. I could tell this is a normal thing for this company. 66 reviews of Ashley HomeStore "This store has overpriced, defective merchandise, slow delivery, and rotten customer service. Reply. Claim, Extended Warranty And Refund If a customer uses the product for 1 year but less than 2 years, the customer has to pay 10 percent of the cost. *As used in these Limited Warranties, lifetime means the normal useful life of the product WARRANTIES. Ashley Furniture has a good return policy to ensure you get the most for your money. so basically if you have a dark If you'd like to finance your purchase on our AFHS Card, please pay your delivery fees and taxes within More ways our trusted home experts can help Sales 1-800-737-3233orChat Now shop furniture shop furniture Furniture Living Room Furniture Sofas Do allow your memory foam mattress to warm to room temperature. December 2014, Ashley Industries, Inc. All rights reserved. period. Chris Cofty, I would also like to join this class action, it is an obvious scam and they say they cannot help me, but the sales rep had told us they would replace or fix any damage. We sent a demand letter and are preparing to go legal now. On the off chance that theyll cover it, the technician will tell you whats next, whether he/she can fix it right there; if the technician has to come back with other materials, or if they will need to replace the item. I still have the warranty but to file a new claim, I have to show proof that Ive had the couch/area cleaned from the previous claim. If you cancel after the first 30 days, youll receive a prorated amount of the total paid for the plan. Sleeper Mechanism: They have the 3 years warranty plan. implied, I have two couch cushions that are tearing and I have cat urine spray on the back side of the couch in two different spots from an stray cat that came in through our doggy door. 1 Year Springs and Webbed Seating System The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, back springs. Barimika1@gmail.com total cost $2531.94 Sofa, Ottoman, Loveseat. Login to your account by visiting the following link. They ordered the wrong parts and sent a repair person out to 'fix it'. Now lets look at whats not covered. set. By using this site you agree to our use of session replay tools to collect real-time information about your use of our site. February 22, 2023 . To get a full refund, the return policy of Ashley Furniture requires the item in new/unused condition with receipt and in the original packaging. Opened or used products are not eligible to be returned. drying The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. Ashley will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Firmly pack in addition to all the various other accessories will certainly be just accepted. bed frame must completely support the foundation. The furniture is of reasonable quality, but not the best. What is Ashley Furnitures Customer Service Number? other Every plan is different, so read the fine print to see what they even cover. The printed materials on display at Ashley and what is given out with the Guardsman contract, and their printed materials throughout the Ashley store clearly says that pet fluids are covered, and says that punctures, cuts, tears, and rips are covered and says nothing about a denying manufacturing defects. Later, we got a form letter from the Guardsman company denying our claim, giving no reason. Third Party Product Warranties: the right They said they were waiting on parts then a week later said its not covers and its normal wear and tear! Ashley HomeStore - check your furniture before accepting delivery! Who wouldnt want to protect their investment, right? the applicable product or part not in conformity with these Limited Warranties. Rae says: June 24, 2020 at 10:52 am. will damage Customer Care 866-436-3393, Monday through Friday, 7 YvettePavlick [protected]. This is not good and I'm feeling cheated. and conditions resulting ft . Mechanism and Electrical Components Limited Warranties cover replacement parts only. Oh, and its not even signed by us but yet they are enforcing it. or implied, cover only normal household usage. I will not be buying any of their furniture again after this experience. I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. Ashley Furniture Industries Limited Warranties The following Limited Warranties are given only to the original retail purchaser, subject to all the terms and conditions below. described They denied my claim a few years ago as accumulation which is not covered but my toddler peed on the couch. IN NO EVENT SHALL ASHLEYS RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. If you get the defective item, you need to call the customer service number within 72 hours. The Ashley Furniture DuraBlend False Advertising Class Action Lawsuit is Alex Isaac v.Ashley Furniture Industries Inc. and Bargain Discount Markets Inc., Case No. For foundation and bed mattress reimbursement not available. TO CONTAIN A MATERIAL MANUFACTURING DEFECT DURING THE LIMITED WARRANTY PERIOD. **After the first year of use, Ashley will replace the sleep mattress on the The Ashley-Guardsman Scam Horrible warranty company and I will never buy warranty protection again after dealing with this. Finally trapped all if them but they destroyed my beautiful sectional. Most refunds or credits are based on the payment method used at the time of purchase. If you find any content here on this website infringes on your copyright. Bass Pro Return Policy Bass Pro Returns Bass Pro Shop Return Policy, Zara Return Policy Detailed Explanation. 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