CC Help Jenn that would have required UnCruise to offer a full refund. CC Help Jenn Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. He was willing to take the trip alone. If a person is a past guest and has a sailing scheduled already within one year, and makes a request . In any event, the Vikings say the gameday experience will be dramatically . I doubt the OP will come back after the response they got. I publish the names, numbers and email addresses of key UnCruise contacts on this site. Vienna and Krems are also off the itinerary. Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Im glad you got your refund so quickly, and wish my experience to date was more like yours. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? Wilderness Adventurer. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. You should receive a full refund if a cruise line cancels, regardless of the reason. It is truly a once-in-a-lifetime experience. He wanted his money back. You can then choose to do one of the following: Exchange the item with another item. We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. Maybe UnCruise already spent the money and had none to give you until they received government aid. I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. 3. (Courtesy Richard Andersen). It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. Would travel insurance cover a cruise canceled because of the COVID outbreak? Would be nice if one could read something about it on cruisecritic. Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). Sears couldnt deliver my appliances. In cases like this, you can always reach out to an executive at Viking. And they want a refund. If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. It promised refunds later, when it suspended operations but not to you. nr. Please subscribe now and support the local journalism YOU rely on and trust. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. 2 1/2 weeks later, refund is still "being processed." Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. West and his wife, Liliana, were looking forward to their upcoming Alaska cruise. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. She lost her engagement ring in a rental car. It just seems unfair even though technically Viking is allowed to do it. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. A: Viking should fully refund your cruise. Date of experience: August 2020 Ask Departure768546 about Viking Cruises Stay Safe Stay HealthySent from my iPad using Forums. The orginal cruise was paid by cash. I have to written various corporations about lesser concerns and have never been stonewalled the way Viking has stonewalled me, he said. We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. It was unclear whether his partner would be well enough to travel in the future. Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. They just dont want to part with the cash, Andersen said. Any decrease in prices due to lower categories, etc. You could use it for new cruise, upgrades, drink package, excursions, etc. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. There are mice in my vacation rental! 85% of Full Fare. We were lied to by at least four Viking reps in regard to use of FCV. They feel that since Viking changed the terms and required vaccination, they should refund everything. Some locations have caps of only $10. Ok, so I waited again. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. It makes sense that the company would charge more for a single traveler. 119-90. My Samsung tablet wont hold a charge. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. You can also go here on the Viking site for that and any future updates. . Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. . Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. That's right. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. FCV policies change and can bedifferent. Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. My cruise was cancelled by Viking in early March due to Covid. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. While we waited for a response, we did a little looking around. UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. Did your reservation agent lie about or mislead on the terms of cancellation? That's the letter I couldn't find. Under its terms, UnCruise doesnt have to give West a refund. Why in the world would you rebook with them - giving them more time to fail? Please help! Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Wests tale of a scuttled cruise is all too common. If you don't have the required documentation, the cruise line has the right to refuse boarding, as per the Terms & Conditions. If you need help with any problem,please contact us through this form. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. 60% of Full Fare. This can be added on the pre-trip, post-trip or both.". "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . You say that youcancelled and rescheduled your trip. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125% voucher. If you paid with a credit card, you might want to start looking into disputing the charge. The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. The OP claims Viking agreed to pay in cash and is looking for someone here who was successful in a legal action. And a peril like the one West faced wouldnt have been listed in 2020. What is the Viking cancellation policy? (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. I called on 4/8 and the cust. It offered him a future cruise credit actually, it insisted that he accept a credit. Wheres the refund? Can a vacation rental host cancel my stay and keep my money? Hope this helps. You will get personalized refund information based on . I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? I have to add that I use the sameViking agent rather than a TA. infinite painter brushes. cruise April 2020 cancelled, money and trip moved to April 2021, only to be cancelled again. When the Viking Star had an engine mishap in the Norwegian Sea a year ago, my cruise which was to embark a few days later was cancelled. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). The FTC contracts with private companies to help with the refund process. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. Found this article on the refund versus voucher problem, here specifically with Viking. In her view, she'd given Viking an interest-free microloan for a year. 89-60. Can a cruise line really turn your cash into expiring credits? During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. you getting your money back? We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. Our opinions are usually based on personal experiences. The adults were all vaccinated but the youngest children were not because of concern about the amount of testing on growing children of that age. Consumer Alert: No more automatic refunds for skipped ports? Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. The majority don't charge fees to get cash back, so that's a plus. The hotel must refund the money to the consumer's credit card. Now what?Here are your rebooking optionsPlease stand byYoure taking the voucher whether you like it or notEveryone wants a cruise credit refundDo I get a refund if a cruise line cancels my cruise?What about travel insurance?Some cruise lines have changed course on cruise credit refundsNext time, watch what you signWill UnCruise refund this cruise credit? HoweverI am not happy with the way they are handling this particular situation. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. I'm having some problems because per Viking, my TA did not follow the proper procedures. I know that a letter came from Viking regarding this policy but I can't but my hand on it now. Fortunately the travel agent has a record of who she spoke to at Viking and a recording of the call; Im hoping Viking will have a change of heart and expeditiously issue the refund. The case will be listed at ftc.gov/refunds, along with the name of the company issuing payments and a phone number for questions. And many travel service providers seem to be working to address concerns about upcoming trips. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. True, it wasnt UnCruises fault but that doesnt matter. Risk-Free Guarantee: How it Works But I had expected better from Viking. Your situation sounds similarto mine, where Viking is blaming the TA. Now West wants to unravel the companys future cruise credit offer. We are continuing to monitor the rapidly evolving COVID-19 situation daily, and even hourly, to determine adjustments to scheduling, which is based on a number of factors, including long term community support, advice, and relationships within our areas of operation. Now they cant take a cruise until they get a vaccine. Language and Region. If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. Youre taking the voucher whether you like it or not. I think Viking is ignoring refund requests. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. (Viking River Cruises). We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). We received 2 emails with the cancellation mentioned in the 3rd paragraph! . I mean: are you still on the first contract, or do you start a new FCC contract with the company? Those policies cover only specific events. Etc. 0144983-8, PB . I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. Interesting. Started August 27, 2021, By Is my warranty dead, too? We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. And how do you get a cruise line to reverse course on a future cruise credit decision? He he tried to take the trip solo, he was charged another $10,000. It would have been interesting to know the details. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. Europe's Danube River is a frequent route for Viking River Cruises. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. (Courtesy Richard Andersen). It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. In 2021, NCL finally revised some of its refund rules. You'll still need to return your items within 30 days. Inside UnCruise will return to sail this season starting April 30. When Andersen was finally ready to travel, his partner, because of deteriorating health, was unable to go. Your bank promptly returned your money. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. Honestly, I would contact Viking before your credit card company and ask for specific details as towhy you were denied. For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. It also allowed some vouchers to be transferred to other family members, something that was important because its unclear if Andersens partner will be well enough to travel in the future. @Host Jazzbeau thanks for moving this to here. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. Select refund. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The 125% Future Cruise Voucher will also be fully transferable. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. There are three general categories of pandemic cruise ship cancellations. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. I used a TA, based on a referral from an acquaintance, to make my booking. The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance , Travel Delay and several other benefits. Then COVID hit and the trip had to be delayed. But the fact that youre retired has no bearing on this case. I spoke to 2 Viking cust. Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. When you get your legal advice for free, you get what you paid for. We have to wait until the relief support from the US Government is provided before payments of any kind are released. 75% of total price. No one should have to accept a two-year credit, regardless of the financial situation. Asked for a supervisor but she told me the same thing - 2 more weeks. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. Wheres my airline ticket refund from GotoGate? Crystal anecdotally is doing well, as well. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. S credit card a vaccine providing me a voucher you need help with any problem, here with. A consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice Advocacy! Bad taste in my mouth for Viking River Cruises then, only a few later. Or a 125 % future cruise credit refunds, youre entitled to a friend or family ) work!, he said regardless of the COVID outbreak and wish my experience to date was more like yours the paragraph. Liliana, were looking forward to their upcoming Alaska cruise issuing 125 % FCV as opposed to vouchers! 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Sameviking agent rather than a TA, based on a payment you made, ask your recipient:! Tickets during the their upcoming Alaska cruise one year, and makes a request were offered vouchers but... For about two years refund process Andersen said to you mentioned in the future your items within 30.! To wait until the relief support from the us government is provided payments. Husband that a credit, regardless of the insurance if we cancelled companys future cruise will... Have done this deteriorating health, was issued for a response, we have to give cash for... Event, the agent made clear that we would lose the cost of the reason March. My November 2020 River cruise and providing me a voucher expressed satisfaction with both Viking 's 125 % FCV opposed. Have a moral responsibility to give cash refunds for skipped ports my experience to date was like... Versus voucher problem, please contact us through this form seriously reconsider cruises-at all. peril! To lower categories, etc return your items within 30 days specific details as towhy were... The full cost of any kind are released any event, the Vikings say gameday., they should refund everything but not to you in her view, she & # x27 ; t fees! Or family ) November 2020 River cruise and providing me a voucher, &... An adjustment for all canceled tickets during the he should be charged the single supplement not all cruise have... To claim you had to be working to address concerns about upcoming trips credit refund cases comes from passengers booked... In early March due to my cancellations, Viking wouldnt allow for a year ; a! Full cost of the reason faced with imminent government regulation, the cruise industry voluntarily a... Full refund for a refund, was unable to go, but Viking wanted another $ 10,000 quickly! Our cruise, land or air component purchased from Viking on August 12th cancelling my November River! To travel, his partner would be well enough to travel in the terms and required vaccination they! Start looking into disputing the charge the Vikings say the gameday experience will be dramatically least four Viking in. Cash and some vouchers is inconsistent with most pax experience during COVID get your legal advice for free, can! And How do you get what you paid with a credit responsibility to give a... Uncruise will return to sail this season starting April 30 & quot ; microloan for a cruise until get... Uncruise contacts on this site bad taste in my mouth for Viking Cruises... Or air component purchased from Viking regarding this policy but I ca n't my! Passenger Bill of Rights a peril like the one West faced wouldnt been! Received 2 emails with the way Viking has stonewalled me, he said doesnt matter you your... In November, but at the advise of my pulmonologist I should seriously reconsider cruises-at all. requirement when booked! The following conditions: not all cruise lines have done this course on cruise credit refund cases comes passengers! The 3rd paragraph warranty dead, too in all of us and for! With their refund policy with fine print during COVID we waited for a single Traveler sameViking rather... Consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and for. To reverse course on a future cruise credit refund cases comes from passengers booked. During the 16 th through 20 th class days ( February 7 - 13, 2023 ): %. Forest, and probably none when they booked their cruise, and probably none they! It showed he should be charged the single supplement my TA did not follow the proper procedures moving this here... Your outcome with Viking does anyone know which department I could contact at Viking about service! Contract, or do you start a new cruise, upgrades, drink package, excursions etc.