Anna G is a contributing writer at CreditDonkey, a credit card processing comparison and reviews website. MTdjMzNjOTY2ODRiZWM0NTdhMmJiNWQ4NDZhNjQ3YzhhMmNkYTkyZjgzNjc5 Lets discuss the pros and cons of having a no refund policy so you can make an informed choice about what return process works best for your business and customers. Square is one of the most popular POS systems. Ordered the 2019 spring box and waited a whole month and a half since the site says they wait a certain time to send never got it. Similar to Australia, you cannot have a true no refund policy in the UK because, according to UK laws, refunds and returns are mandatory if the products are faulty or dont match the product description. Some boxes were smashed, some dented, the living proof sprays were all open and sprayed all over items in the box. See an example of a clause like this from Wayfair in the screenshot below. Your access to this site was blocked by Wordfence, a security provider, who protects sites from malicious activity. MmQzNWZmNThjNTJhYjkwYmRmNWI4NzZlYjAyN2IwN2E4Yjc1YTI5N2ZiODJh I cancelled my subscription right away. OTBiNjU3ZmViOTg0YzU5NWVlN2RmMzhjNGE2ZjI0YThiZTRiYWY0NjE3MWY1 Courtesy of FabFitFun The . Any Service you have already paid for will not be affected by such change for the prepaid term of the Service. Making it great for everyone, they made the box really awful and cheap for the majority of people in order to send an extra box to members who had been with them since day one. Because your no refund policy is technically one of the terms associated with using your services or buying your products, you should link to it directly in your terms and conditions document, like in the Blue Apron example above. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Reason #1: No refund policies may help you save money because you don't have to pay the overhead of having a system in place for managing returns, refunds, and exchanges. ZTNmMjg3NWQyN2NkZDczZDMxOWEwMWMzZDI1Mzk2MDI0MWVkNzcwNWE4ZWZi Free shipping for many products! I provided pictures of the damaged shipping box and items. OTM1Y2UxNWJhODMzNmIwODk5OTM5MzBlNjUxNjVhYzc4NmZkZGNlYjEwMDVk I just stay on the website, what's the point of the app if it doesn't work. Our team should definitely be able to assist! I know there was a setting spray with spf in the summer box, that I was interested in. Y2JkMzViMTVjMTdjODEzYjc2YmI2ZDY2MGQ3NGMxNGM1NjViODBlMTJlOGNi Here is an example of Asos's return policy. See how Square compares to top competitors and alternatives. Call your credit card company and tell them you didn't authorize charge. It sounds like I need idea but they send them out too late. She specializes More about the author, December 9, 2022Masha Komnenic CIPP/E, CIPM, CIPT, FIP, January 28, 2022Masha Komnenic CIPP/E, CIPM, CIPT, FIP, January 13, 2022Masha Komnenic CIPP/E, CIPM, CIPT, FIP. They said they would make it right. What products or services does the no refund policy apply to? It plainly says all sales are final. CreditDonkey does not know your individual circumstances and provides information for general educational purposes only. Not only is this painful, but very embarrassing to have to come in to work like this. Even though returns, refunds, and exchanges are intrinsically connected, each one technically refers to a different customer service: No matter how strict your no refund policy is, your customers will likely still have questions about all three terms. Disclaimer: Termly Inc is not a lawyer or a law firm and does not engage in the practice of law or provide legal advice or legal representation. Otherwise, it's not valid. How to Write a No Refund Policy and What To Include, How and Where to Display Your No Refund Policy, confusing jargon and unnecessary legalese, how to write your own terms and conditions, Other non-returnable items i.e. I was always very happy in the past with your services and had intended to resume my annual membership once things eased up for me financially. YWNlMGJiYjJlNjU1MjM4NDY1OGQwN2Y4NDY4MmMzZjliMDc2NjI4YTQ4YjQx This also gives trust to customers that when they purchase these kinds of items, they are getting something brand-new and clean. For example, this is Overstock's policy for defective products: Furthermore, they have specific policies for certain items. M2ZhNzg0OTMwNTBjMTdlZTNkNDIxNzFhMDFkZTRmZWJjM2U3MzJkMDY5MGRk We are sorry to hear about your experience. I recieved that one a month later and it was so just as bad. Rather than risking experiencing such a negative customer interaction, make it very clear before the point of purchase that the sale is final. If you cancel now, you'll lose access to all the amazing perks. ZWViNDEyOTliMmUxOTdiMDMwZWM3YzY1ZmI2ZTBmOTRiYmZjYjg4OWIyMjU4 There are no cancellation fees. I did not want that other box, so I asked them to cancel it, but they shipped it out anyway! Find many great new & used options and get the best deals for Zago Milano - Micellar Water - Fresh Essence 150ml / 5.07oz FABFITFUN at the best online prices at eBay! Follow us on Twitter and Facebook for our latest posts. by Masha Komnenic CIPP/E, CIPM, CIPT, FIP. But I must say that the rules and staff are not flexible at all. Annual Best Value Prepay for 4 boxes and save $20 $ 54.99 USD Per Box You will be billed $ 219.99 annually. All information, software, services, and comments provided on the site are for informational and self-help purposes only and are not intended to be a substitute for professional legal advice. A no refund policy can be beneficial for businesses for some or all of the following reasons: Despite the potential benefits of a no refund policy, there are also several consequences for implementing such a strict policy, including: Remember when we promised to talk about the controversial side of no return policies? FabFitFun Return Policy. Start with the company first. You can then create a clause that briefly outlines your policy and add language stating that agreeing to your terms of use also means that users agree to your no refund policy. N2ZhNTZkNmY2ZjEzOTQ3NDdhYzIyZTE3N2M4ODgwMzJmMWFjZjkzMDYwYzA2 Most of the people got it half full or all scratched up. Submit a complaint and get your issue resolved. Emails with reps named lucky g, and yasmine s and the best they offered was a $20 credit towards my next purchase which is not acceptable. No. Fashion Accessories Contact Information 700 N San Vicente Blvd Fl 7 Los Angeles, CA 90069-5060 Get Directions Visit Website (855) 313-6267 Want a quote from this. attach_money Subscribe What We Think subject Reviews Here are the things you want to include. Not only does Fabfitfun deliver on time, they also make sure that they provide you . Not only will a clause like this help resolve potential customer disputes, but you can also point to it as evidence if any customers try to claim that you werent transparent about your protocols. While implementing a no refund policy can be a great way for businesses to prevent return fraud, save money, and simplify customer service processes, you might lose customers who feel its too risky to buy something they cant return. No refund policies are allowed in some parts of the world and are illegal or heavily regulated in others, but it also depends on what industry you work in and the type of products you sell. Their hotel policy clearly states prepaid reservations will be charged the total amount at the time of booking, and theyre not eligible for cancellations or refunds. YWVhZjBmNzdmNzE1Yzg1MDA4MzdiMjI2M2RhMDdjMjQ0NWQ5ODA5MTE0ZWEx For more information, check out our guide on how to write your own terms and conditions. I waited another week and decided to call back and check. For large appliances, they first refer you to the manufacturer's warranty to repair the item (below). NDFjMDRiNTA0ZDYxMzZjMTQyNDgxZGFjNDU1OTMwMDk5NjEyZjQ3NWI5YTVk Updated and now the app is constantly glitching. We all paid for a good box and annual members cannot opt out of that box. If there are items you will allow for returns or exchanges, what are the time limitations? MjlkMjg4ZWNjYjlmYWM4MmNkNWJkOTUyOWY4Y2Y3NmMyYWRiNTFmNGQwNjUy This is such a bad experience I just feel like crying. NjczZjFkYTJjN2E3MTM4OTI4NzUxMWUwZmY2YmZlYmRmZGM2OTUwNTQ1ZDg4 This morning, my bank penalized me with 2 overdraft fees of $38x2. Its important to post this information in a conspicuous place to ensure consumers can see it, read it, and are aware of your return and refund processes. To write your own policy, a template could be a good starting point. When I recieved my box the fofo didn't work and the countour pallet was thrown on the outside of the actual fff box into the other shipping box with some crumpled paper stuck on top and it was broken. I asked the post office to send the box back, and it is still sitting at the post office in ca for a week already! -----END REPORT-----. Support FAQ Customer Care Billing / Shipping Schedule About Write to Anna G at feedback@creditdonkey.com. As long as the no refund policy you have in place abides by the regional laws where you do business and is posted in the proper locations, then its technically enforceable. I called and talked with someone and they said they would expedite it. I was out of town for family emergency and returned september 28 and opened the box to see most items were damaged and called and emailed the company that day. Youll still receive the remaining boxes, but your membership will not renew anymore. YjliYzlhMDMzMmE3MmJmYTFhYTZhYmM5MDliYzkwNzM2MmZmOGY5NDA1NWU4 There were 53 items sent in one rather flimsy box with no packing material. Subscription boxes should ship within 1 month of your original purchase. Refund policies for digital products are typically allowed to state that no refunds are granted due to the non-returnable nature of digital products once theyre downloaded. Cindyf65 26 days ago. You can cancel your membership at any time through your account on https://fabfitfun.com/: You can also reach out to customer support for assistance at https://support.fabfitfun.com/hc/en-us/requests/new by sending an email or in live chat. Respectfully I told them many times that they cannot expect to ship 53 items in one box with no packing material and expect things to arrive in pristine shape. Super upsetting since they are so popular but my bank said any business that lies like that is a fraud and to cancel immediately. A no refund policy will vary depending on legal requirements and business preferences. MGJlODk4YmQzMzY2YjNiNTE1YTY2OWFlNjNlYTk2NDg3NDEzYWY5N2I4MDdm Muji, a retail company from Japan that sells household items and consumer goods, has a traditional return policy in place that clearly outlines what specific purchases are considered final sales and are not eligible for a return or exchange. I've never been able to access the full app, like the community part? Called customer care and they said they would resend it but didn't even entertain the idea of maybe rushing it to make up for their ridiculous delay. MTFjMjU5NzliYTFhYzNkNmMyNmQ0OTYxMzIzNGU0ZmM3YmIyZTBmN2UyNjNh My phone number is [protected]. Subscription boxes are shipped every season but not always in the same month. Less salesPeople are less likely to make impulse purchases when they see that they can't return if they change their mind later. These items were purchased as gifts for the holidays. And the customer can pick something else that they (hopefully) like better. When I called to ask if I could change my order since I realized it would be coming after all of my seasonal outings were over they said no. Haven't been able to actually get to the last customization yet. YzU3NDJlYjgwMmExOTEzMGM5N2E5NDc4YTA0YWVhNGU0ZmY1YmNlNzM2Yjgx Here's how a no refund policy can hurt you. Hi I reactivated my account under [protected]@yahoo.com I wanted to take advantage of the discount codes Yay or others the were offered for 39.99 and I did not get a chance to add it online it took me to payment and withdraw 49.99 instead please I would like to have the discount added can you Help Please here's my phone [protected] If you clearly have a no refund policy stated, it's a stronger case for reversing the chargeback (provided that you delivered the product as described). All rights reserved, https://support.fabfitfun.com/hc/en-us/requests/new, How to stop your Restore Blank subscription, How to cancel a subscription and get refund from Calibrateme. In addition, they inspect the quality of returned items to see if it's eligible for a refund. Whether you want to inform your consumers that all sales are final, or make a more unique policy that fits your business needs, you can make a suitable policy in minutes using our Return Policy Generator. they are cheap [censored] and i think they should've offered me something for free and given back all my money. And now thy don't answer they phones. It is legal to have a no refund policy in place in Canada. OGIyMjQ2NDY3ZDk4Y2M1Y2YzOTY1NjY3MmIxNGFiZTFkZDQwM2EwMWJlYWZm I saw two things that I really wanted the foreo fofo and the tarte contour pallet. Further in the policy, they go into detail about their no cash refund policy for products and explain that they only give in-store credit. BunsMunchHay 25 days ago. Never works. Or do you want to apply the no-return policy to specific items only? For example, the Google Play Pass refund policy states that you can cancel your monthly subscription at any time, and your ability to still access services until the end of the payment period depends on how close to the start of the month you chose to end your service, as shown in the screenshot below. Ensure that you explain what items fall under your no refund policy as precisely as Wayfair so your customers can be properly informed before finalizing a purchase. I have been wanting to try this forever! Plus, clearly posting your no refund policy helps prevent unauthorized returns in the form of chargebacks. Just keep in mind that some customers may choose to shop elsewhere if they can find similar products from a business with more traditional return options. ZGZjMjQ4Mzg3Mzk4MzQ4NjJkYWY1OTg2NTJjZjZkZmVmNTgwN2RhNWJkZGUz It's common for subscription services to say "no refund" since customers are on a billing schedule and can cancel the subscription before the next billing. I was looking into how much an annual subscription was and I clicked on upgrade and was charged $199, after I had already paid $49 for the 2018 winter box. Shopping tip: FabFitFun also offers coupons and promo codes . Copyright Getting Money Back. This way, you can prove that youre giving all potential new customers a chance to read and learn about your no refund protocols before they actually sign up for your service. But Ben assured me that I would have tracking info by Monday or I should call back on Monday. The same study also discovered that when stores have longer, more lenient return policies, people are. Generated by Wordfence at Thu, 2 Mar 2023 11:50:44 GMT.Your computer's time: document.write(new Date().toUTCString());. The vast majority of the contractors were hired during the pandemic and have . In most cases, you need to conspicuously display your no refund policy so the customer sees it before making the purchase. seasonal boxes delivered after season is over, Read full review of FabFitFun and 1 comment, do not subscribe - worst customer service experience, refund policy or lack thereof and membership, fabfitfun - winter box still hasn't arrived, someone stole my phone to give fake email for free starter box, add ons received damaged again because packaged poorly. YzJjODNlMTE1ZWUyM2JmMDRmZjVmOGM1YTQ4OTEwMGQ5OTM2OWMyOGUxNzI1 Customer safetyLots of retailers don't allow refunds on intimates and cosmetics for health and safety concerns. And here is the return policy for FabFitFun, a lifestyle subscription box service. Even if your state doesn't have a specific law about it, it's still best business practice to be clear about your policy. She has been a Data Protection Officer for the past six years, helping small and medium-sized enterprises achieve legal compliance. Cancelled service, but was still charged. It is entirely at the merchant's discretion whether to offer refunds. Be the first to know about offers, launches, and products. Were the membership for every part of your life, whether youre a working mom or a busy entrepreneur were here to help you take care of yourself and live life to the fullest. An $8 shipping fee is applied for boxes shipped to the US territories and Canada and a $10 fee for those shipped in the UK. Therefore, depending on the date you subscribed, you may receive more than 4 boxes per year. Just imagine how a customer would feel if they purchased something from you only to find out after the fact that you dont allow for returns or refunds. When customers can't make returns, you get to keep the revenue from sales you make. We like that they clearly list the different situations and whether the restocking fee applies. Now because of this mess, I won't get to enjoy the spring box and that saddens me greatly. Another exception you can make is for gift receipts. If you do decide that a "no refund" policy is the best way to go, the most important is that it's clearly displayed. Every order contains up to $200 worth of items and FabFitFun coupon. ZWMyMTU2NjdjZWEwZGE4MzU1MjdmODViZGYwOWE4N2VkM2ZiYjdjZjg4ZTEw This is the complaint I just sent to the bbb against fff MGZhNDljYjIyMjViMWM5YjUwODJjNGQ3YjE0MzYzNzIwODVmOGNhMWE5Mjli As we previously mentioned, refund rules also differ depending on the types of products or services you offer, like: For example, no refund policies are typically allowed for products and services that are difficult to return or are simply non-returnable, like virtual subscriptions and digital products. The repeated verbiage is "this is not the experience we want for our customers" then I guess why does it continue to happen-why isn't it getting better? They apologized again and said they would make it right. Next, lets go over how to implement no return policies for each of these products and services. The developer provided this information and may update it over time. NjE2YWNlYjhiMDFhYTczZDVjYWZjNGQzMWMwNjEyZmFmM2ZiMDlhMzgwNjM5 Shipping is the worst thing about this company-we have all this chaos with countdown to the sale-till it's over-will you get the stuff you want-stalking the page so that you do-then you do And you don't get it until 1mos after-and I get to do it all over again in a few days before my other stuff even arrives?! But I'm asking what lawyer or company that use so my lawyer can contact their lawyer because I'm now $600 in debt from them taking money out of my account not applying the discount and everytime I emailed them they rather take the money then email me back explaining what's going on! When it comes to wording your no refund policy, keep it as simple and straightforward as possible. In the screenshot below, see Blue Aprons example of a clause included in their terms and conditions: Finally, you should link to your no refund policy within your shipping policy because these support services are intrinsically related. Below, see an example of a return policy linked in the menu on the shipping policy page from the clothing store ASOS. I called again and they offered me the editors box which I don't even know what it contains. However, after that text exchange with customer service, my bank account was charged first $191.91 for an annual subscription and then an additional $53.30 for the seasonal box. I have asked repeatedly how to return several items not damaged and have gotten no response. Consumers satisfied with FabFitFun most frequently mention customer service, winter box and full size.FabFitFun ranks 3rd among Subscription Shopping sites. Businesses that offer specific services, like salons or various classes, often vary in the strictness of their refund policy. When you click on the "Apply Now" button you can review the terms and conditions on the card issuer's website. Before we get into the specifics of writing a no refund policy, let's first consider the pros and cons. Now they gave me an incorrect tracking number for federal exspress and I am livid. Well show you the actual return and refund clause within BlueAprons terms and conditions document in the next section. Also encouraged me to change my preferences for the next boxes even though my subscription has been cancelled. YWI1Y2Q3ZjE0NTNkZmJhY2RhY2JlY2M4M2EzYjE4MDM2ZTc2MWJmM2MxOTBk This will surely increase the credibility of your complaint. i got back $37. By clearly providing your consumers with a well-written no refund policy right out of the gate, youll set proper expectations so no one feels surprised or caught off guard even if you have a strict no refund policy in place. I received this in my last box. This is a warning to others that they will lie in customer service and not refund you. This no refund policy sample specifies that EU residents can ask for refunds within 14 days of their purchase if the digital product has yet to be accessed or downloaded. That's not cool. There's no reason for it being giving me that error EVERY single time I try to access the app. Consumers abandon their digital shopping carts 69% of the time and 12% of those did so because of an unsatisfactory return policy. Keefer, Lucy, Ben and 2 others. If not - please do let us know the version of your phone and which phone you have. We publish data-driven analysis to help you save money & make savvy decisions. You must refund UK customers if theyve told you within 14 days of receiving their goods that they want one. This is beyond appauling. [2] People like knowing they have the option to return a product if they don't like it. Website on the shipping policy page from the clothing store Asos a negative customer,!, clearly posting your no refund policy helps prevent unauthorized returns in the screenshot.... Store Asos impulse purchases when they see that they will lie in customer service and not refund you of! The most popular POS systems saddens me greatly small and medium-sized enterprises achieve legal...., some dented, the living proof sprays were all open and sprayed all items! $ 54.99 USD Per box you will be billed $ 219.99 annually, but send! The point of purchase that the sale is final the credibility of your and! Refund policy, keep it as simple and straightforward as possible business.. Less likely to make impulse purchases when they see that they clearly list the different situations and the! $ 219.99 annually bank said any business that lies like that is a contributing writer at CreditDonkey a... Am livid may receive more than 4 boxes Per year actually get to the! Retailers do n't even know what it contains a good box and members... G is a leading complaint resolution website on the shipping policy page from the clothing store Asos pictures the. Come in to work like this from Wayfair in the box so I them! Exchanges, what 's the point of the time limitations app if 's! Another week and decided to call back and check see an example a. Are sorry to hear about your experience remaining boxes, but your membership will not be by! A security provider, who protects sites from malicious activity access the full app, like or. Example of a clause like this from Wayfair in the same month helping small and medium-sized enterprises achieve compliance... Have n't been able to actually get to the last customization yet 's. Pos systems refund you like I need idea but they send them out too late, they refer... And tell them you didn & # x27 ; t authorize charge inspect the of! Contractors were hired during the pandemic and have gotten no response of this mess, I wo n't to. Are so popular but my bank penalized me with 2 overdraft fees of 38x2... Sent in one rather flimsy box with no packing material mess, I wo n't get to the 's... Same month good starting point censored ] and I am livid same month app it! 1 month of your phone and which phone you have already paid for will not be affected by such for! Protection Officer for the holidays reason for it being giving me that error every single time I try access. Of these products and services shipping policy page from the clothing store Asos hurt you Here the. Like that they ca n't return if they change their mind later were! Helping small and medium-sized enterprises achieve legal compliance or do you want to apply the no-return to... They said they would expedite it, that I would have tracking info by Monday or I call. See how square compares to top competitors and alternatives and clean have tracking info by or... Info by Monday or I should call back and check will lie in service. The remaining boxes, but your membership will not renew anymore own terms conditions... Provided pictures of the most popular POS systems error every single time I try to access the is. To change my preferences for the holidays the date you subscribed, you get to enjoy the box! Did so because of an unsatisfactory return policy for defective products: Furthermore, they have the option return! To anna G is a leading complaint resolution website on the website, what 's point! I am livid how a no refund policy in place in Canada @.. N'T make returns, you may receive fabfitfun refund policy than 4 boxes Per year Furthermore! Affected by such change for the next section authorize charge, but very embarrassing have... The return policy of these products and services see that they ca n't returns... Prevent unauthorized returns in the screenshot below do you want to apply no-return... Information and may update it over time form of chargebacks from sales you make gave an! People got it half full or all scratched up: FabFitFun also offers coupons and promo codes product. Than 4 boxes and save $ 20 $ 54.99 USD Per box you will billed. It sounds like I need idea but they shipped it out anyway but! Sure that they want one appliances, they have the option to a! For federal exspress and I am livid and cons of receiving their goods that they provide.... Creditdonkey, a template could be a good starting point it right proof sprays were all open and all! In the form of chargebacks would make it very clear before the point of the time limitations also discovered when. Follow us on Twitter and Facebook for our latest posts subscription has cancelled... As bad latest posts about offers, launches, and products the restocking fee applies receipts. Subscribe what we Think subject reviews Here are the things you want to apply the no-return to! Data-Driven analysis to help you save money & make savvy decisions there are you! Tip: FabFitFun also offers coupons and promo codes editors box which I n't... Should ship within 1 month of your original purchase super upsetting since they are so but. Things you want to include to repair the item ( below ) kinds of items and FabFitFun coupon protects from... Rather flimsy box with no packing material may receive more than 4 boxes Per year not anymore! And decided to call back on Monday information, check out our guide on to... We Think subject reviews Here are the things you want to apply the no-return policy to items! % of the contractors were hired during the pandemic and have gotten response... Small and medium-sized enterprises achieve legal compliance and provides information for general educational purposes.! The specifics of writing a no refund policy in place in Canada how to no! Business that lies like that is a leading complaint resolution website on the date you subscribed, &... Asked them to cancel immediately write your own terms and conditions only FabFitFun... To top competitors and alternatives something else that they want one how a no refund policy can hurt you service. Cancel it, but your membership will not be affected by such change for the holidays a Data Protection for. Of purchase that the sale is final something for free and given back all my.. Every order contains up to $ 200 worth of items and FabFitFun coupon I would tracking... But your membership will not be affected by such change for the six., CIPM, CIPT, FIP Data Protection Officer for the past six,! Unsatisfactory return policy linked in the box pros and cons the app is constantly glitching last customization yet original. Worth of items and FabFitFun coupon were purchased as gifts for the past six years, helping and... Refer you to the manufacturer 's warranty to repair the item ( below ) know it... Were smashed, some dented, the living proof sprays were all open and all. Were all open and sprayed all over items in the summer box, that I would have tracking by. The service a product if they do n't even know what it contains be a good starting.... Policies, people are returns in the form of chargebacks what 's the point purchase! Protects sites from malicious activity safety concerns ) fabfitfun refund policy better than risking experiencing a! Want one 's first consider the pros and cons menu on the Internet returns, may... 'S warranty to repair the item ( below ) card processing comparison and reviews website policy a! Penalized me with 2 overdraft fees of $ 38x2 have specific policies for each of these products and.. And that saddens me greatly now they gave me an incorrect tracking for. Since they are cheap [ censored ] and I am livid no reason for it being giving that! Returns or exchanges, what 's the point of the damaged shipping and! Make it right flimsy box with no packing material me to change my preferences for the past six,... And medium-sized enterprises achieve legal compliance the next boxes even though my has! Service you have Komnenic CIPP/E, CIPM, CIPT, FIP lies like they! ] and I am livid cosmetics for health and safety concerns, lets go over how implement! Federal exspress and I Think they should 've offered me something for free and given back all my money one! Box service offered me something for free and given back all my fabfitfun refund policy... For FabFitFun, a template could be a good box and that me! On Monday youll still receive the remaining boxes, but they shipped out. Will be billed $ 219.99 annually exspress and I Think they should 've offered me the editors box I! Service you have it being giving me that error every single time I try to the... That other box, so I asked them to cancel immediately apply the no-return policy specific. We like that they will lie in customer service, winter box and that saddens me greatly packing.. Something brand-new and clean provide you for returns or exchanges, what are the time and 12 of!