An A1-15 boarding position sounds great, but paying up to $50 per person isnt great. Southwest is an airline that does things a little differently. I am more frustrated when a family of six will follow the individual with the wheelchair down the jetway. width: 273px; Will you do the same? html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } When in uniform, everyone at the gate will understand what is happening. Southwest Airlines boarding priority is determined based on when you check-in. Customers should request preboarding from our Customer Service Agent at the ticket counter or departure gate. I appreciate the courtesy that Southwest and other airlines extend to the Military allowing us to board with the family group. Once tasked with a mission requiring airline travel, the assigned handler utilizes the online Defense Travel System (DTS) to schedule MWDT travel and generate orders. Also, they typically live hundreds if not thousands of miles away from their family. . We may be compensated when you click on links from one or more of our advertising partners. height: 6px; Southwest Airlines 50% off promo code for flights. State Government (GST) Fares are not available on Southwest.com and may only be purchased through an eligible state government personnels authorized travel agency or through the Southwest Government Reservation Desk by calling 1-888-871-8167. ago. To make a reservation please contact Delta Reservations at 1-800-221-1212. Thank you for taking this into consideration, its a little embarrassing being turned away. Length and width restrictions do not apply. . color: #636363; A pre-boarding designation needs to be arranged prior to boarding. Military and government fares. This is inconsistent and shallow. There is information in the previous heading. /* Temp - GNAV Espanol Chase ad font-sizefix */ Free boarding pass printing (a five-dollar value) . 20 pieces of checked baggage per flight. Active duty military can board the plane early. Keep this is in mind folks when purchasing future tickets on your own dime. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { Southwest gives special consideration to active duty military personnel. This petition starter stood up and took action. Who you don't see travelling in the comperable uniform is the Navy nor USMC. This does not need to be arranged ahead of time. #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} padding-left: 30px; Hawaiian airlines benefits for active duty military personnel and dependents traveling on orders get 4 checked bags for free, up to 70 lbs and 80 linear inches. In each row, there will be a marker for every 5 numbers showing exactly where you should be standing in line. Then there's Southwest Airlines' boarding process, which is definitely unique. So I pay more, fly American, and CHOOSE my seat. .swa-footer--copyright-text a:hover{ Southwest Airlines Co. All Rights Reserved. However, both options will cost you. Welcoming active duty military, federal/state/local government agencies, law enforcement and first responders, to what's shaping up to be an incredible event Thats because parents traveling with a child thats 6 years old or younger get to board after the A group regardless of what boarding position is listed on your boarding pass. You can still end up in the B group when you purchase EarlyBird Check-In, however, youll probably be at the front of the pack if you do. While the idea of not having an assigned seat can be a little confusing at first, once you get the hang of it, its easy peasy. The attendant was very friendly and was just doing her job, but it seems something needs to change or be clarified. Especially when they have laid their lives down for our freedom! I do not nor do my family give them business. With an average price for the route of $462 and an overall rating of 8.4, Southwest is the most popular choice. With over 1,400 annual awards, Southwest Airlines is the largest domestic carrier in the GSA City Pair Program, and carries the second most Passengers in the program domestically.1, Bags fly free! Officially, Southwest doesn't have a published policy. Southwest opens check-in 24 hours before your plane departs, so youll want to check in as soon as it opens. Yes. This was flight 6322 from Little Rock to Dallas at 1200. We invite active-duty members of the U.S. Military (with valid military I.D.) Carrier retains the right, at its sole discretion, to refuse to transport any dog that exhibits aggressive behavior or any other characteristics that appear to Carrier to be incompatible with air travel at the airport, in the boarding gate area, or onboard the aircraft. } All remaining unused Business Select and Anytime funds will be converted to flight credit for the originally ticketed Passenger only. It does seem like its being taken advantage of, especially when you see those same people who pre-boarded walk off the plane without assistance. Try boarding with the civilians and that will make you less of a target. Just to clarify, on my initial flight no early boarding was offered to active duty . We hope this guide gives you the confidence to board your next Southwest flight like a pro! So I had to stay in my B38 boarding location. It is so amazing in todays society people have to look disabled to be considered disabled. Do not use service animal or other terminology to describe the MWD. Alaska Airlines' former Vice President of Airport Operations and Customer Service, Jeff Butler, explained the importance placed on boarding in a 2015 Alaska Airlines blog. Often youll see 2 people in a row who are traveling together but sitting in the window and aisle, leaving the middle seat empty. Active-duty, uniformed members of the US military who somehow did not get an A group boarding will also get to do so between A & B groups. We keep it simple and provide you with fast, efficient, and reliable service. Keels and fins must be removed and placed in carryon or checked baggage. Large Media Camera Equipment. . } This courtesy only extends to children and 2 parents any other traveling companions will still need to board based on their boarding position. Likewise, DOD MWD labeling conventions for kennels/crates of "Danger" or "Caution" do not indicate a behavior issue but rather a DOD requirement. If you have a B group boarding position, the chances are good that youll still be able to get a window or aisle seat or find 2 seats together if youre traveling with a companion. Further, as previously stated, traveling in uniform is a security risk and is discouraged. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). } In most cases, the Customer requires assistance from only one other person, and any additional family members or friends are asked to board with their assigned group. margin: -1px; Actually Southwest DOESNT ALLOW military to board. Hot Tip: While having a Southwest Companion Pass is a fantastic perk, it does not make you eligible for any type of priority boarding. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { People tend to fill in the front of the plane first leaving open seating in the back. They allow ops agents to do as they choose, and most generally require military to be in uniform to board between A and B., when they offer military boarding at all. However, I'm sure that I'm not alone in wishing military members would feel less entitled. Dont pass up a prime empty seat in the front of the plane. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { } Preboarding is available for Customers who have a specific seating need to accommodate their disability and/or need assistance in boarding the aircraft or stowing an assistive device. Southwest Airlines Co. All Rights Reserved. However, the US military is all volunteer. Checking in 24 hours before your flight will usually land you somewhere in the B boarding group which is generally adequate to find either a window or aisle seat or 2 seats together if you are flying with a companion. Our gratitude for the military also extends to the communities we serve. Eligible state government personnel should utilize their agencys preferred channel for purchasing a ticket. Re: Military Boarding Policy. How disrespecful to the men and women that fight for this country. 09:08 PM Southwest Airlines celebrates 50 years of giving people the freedom to fly by unveiling Freedom One, a high-flying tribute to the United States, its military, and over 50,000 Southwest Employees. You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. Use of the Southwest websites and our Company
I wrote to Southwest in regards to this same issue. They told me that is their policy and research shows that people love it! To secure the best possible boarding position, you'll want to check-in online exactly 24 hours out. Active duty military personnel get up to 3 checked bags free. Bags exceeding 80 inches cannot be checked as baggage but can be shipped as cargo if the Customer is a TSA Known Shipper. Active-duty military Customers must have their current, valid military I.D. This is inconsistent and shallow. Length and width restrictions do not apply. The closer to departure you . What Makes the Southwest Boarding Process Different? special rates cannot be booked online. /* Air Booking Select - Fare benefit sub-label workaround */ I spoke to a supervisor and she whispered to another employee she doesn't have time to deal with it today. width: 273px; He didnt make the ruleshes just following them. This is an optics issue. I've looked up the Military Boarding Policy and this was what I found from a Southwest employee. It's important to keep in mind that Customers who preboard may not occupy anexit seat. Activity. } Click here to see a list of advertisers that we work with. You may also check in and/or get a boarding pass upon arrival at the airport at a self-service kiosk (where available), the Skycap podium (in select locations), the Southwest Airlines Ticket Counter, or at your departure gate. She states it's their policy. The flight attendants will usually be standing in a row of seats near the middle of the plane (often in the exit row) during boarding. The two airlines most popular with KAYAK users for flights from Orlando to Santiago de Compostela are Aer Lingus and British Airways. - edited Having just lost my father, tears streamed down my face with the whats next as I spent the next 6 hours on the direct flight trying to return to my husband and children immobilized on each side by other passengers. height: 1px; This has long been a policy that seems to mostly disappoint military passengers. I was in the U.S. Navy. Thankfully, there are credit cards that can help you cover this cost. British Airways is also a great choice for the route, with an average price of $1,152 and an . Never had an issue. left: 277px !important; To upgrade your boarding position, youll need to see the gate attendant before the boarding process begins. } JetBlue, and United Airlines also deliver this provision as per their websites checked on April 20, 2022. Our competitors include legacy airlines, low cost carriers ("LCCs"), ultra-low cost carriers ("ULCC"), regional airlines, new entrant airlines, and other forms of transportation to a much lesser extent. However, in order to maintain the integrity of the boarding process, we ask that earlier boarding positions board with the later positions. You can add EarlyBird Check-In when you purchase your ticket, or you can add it to an existing flight. font-style: normal; The designation serves as notification to our Operations (Boarding) Agent that the Customer should be permitted to preboard. All Activity; Search; Leaderboard; . Just sayin. I got to my fathers deathbed 2 hours before he took his last breath. Any active-duty military passenger will be able to board after the A group regardless of their assigned boarding position. Then they will continue with A 15-30 then A 31-60. Southwest Airlines has gained a lot of popularity over the years in part because they do things a little differently. So why does Southwest encourage this just to be able to get military priority boarding? and 126" (width+length+height). With little practical use and inconsistent treatment in different airports, isn't that fake to put military priority into the policy? This bonus value is an estimated valuation. If you are traveling with a child and you both have A boarding positions, youre more than welcome to go ahead and board with the A group you dont have to wait for family boarding. div.footer div.flex-placement a:hover { .facebook-share-button-command--button { The inconsistency with the military boarding with Southwest is annoying. The cost is $30-$50 per person per flight segment (it doesnt cover your whole itinerary). To keep flights orderly and boarding smooth, airlines calculate that it makes sense for small children to board early with a parent and get settled before the anxious masses wanting an on-time or early departure. When your number is called, youll walk in line to the gate agent to scan your boarding pass and proceed on to the plane. /* Air CheckIn Banner Button Fix */ The problem is, military are told by their Chain of Command make every effort NOT to wear uniform when traveling as it puts them and those around them at risk- it's called OPSEC or operational security. Yes, it's better to let some groups board ahead of First Class and other high spending groups. My wife and I have flown quite a few times this year and we routinely see 15-20 people board before A1. This is one more way Delta can show gratitude to those who sacrifice so much for us.". No responsibility will be taken by the bank advertiser for these comments. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). It is imperative they dont encourage military to break the rules just to get priority boarding. These credits dont apply to airfare, so if you want to use your credit for EarlyBird Check-In, be sure to purchase it separately from your flight. The earlier you check-in, beginning 24 hours before . Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Away or Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. Military Customers traveling on active duty will be exempt from the two-piece baggage limit and will not be subject to excess, oversize, or overweight baggage charges, provided that none of the pieces of baggage exceeds 100 pounds in weight and 80 inches in size (L+W+H). May be subject to a limited release of liability as outlined in the Contract of Carriage. The airline fee credit on these American Express cards will only be reimbursed if the charge comes from your selected airline (so be sure to choose Southwest!). Search for Texas flights on KAYAK now to find the best deal. white-space: normal; position: absolute; To Customer Service - Please reconsider the wording of the Military Boarding Policy. When it comes to our military boarding policy, we invite active-duty members of the U.S. Military (with valid military I.D.) Any active-duty military passenger will be able to board after the A group regardless of their assigned boarding position." I've always just walked up and showed my ID after A group. Re: Military Boarding Policy. However, because The Platinum Card from American Express gives Sky Club access when flying Delta the same day, and because there's no annual fee for active duty Platinum cardholders, you should have this card in your wallet.You'll then also have free Priority Pass membership and . Customer must show documentation that they are on active duty. For Anytime fares purchased between 36 and 24 hours, the boarding position assignment process has begun so this may impact the boarding position assigned to you. This great airline is proud to offer military fares and government fares. padding: 0; Welcome to the Community! This site does not include all credit card companies or all available credit card offers. If you arent familiar with Southwests boarding positions, they may be a little confusing. )"; The Southwest Airlines boarding process is different because they dont assign seats. I see this all the time! A valid United States Uniformed Services Active Duty Identification Card must be presented at the time of check-in for military personnel. If you ask to sit there, more often than not one of them will move over, giving you a window or an aisle seat. Yes. It costs between $15-$25 one-way per person. Up to two adults traveling with a child six years old or younger may board during Family Boarding. 10 minutes prior to scheduled departure time: All passengers must obtain their boarding passes and be in the gate area available for boarding at least 10 minutes prior to your flights scheduled departure time. Southwest is a proud Civil Reserve Air Fleet (CRAF) carrier. Promotional Companion Pass valid through 2/28/2024. display: block; 2Military Exception: Exceptions are made for active-duty military Customers.No fee is charged for additional pieces of baggage. Boarding is an exciting time for passengers, as this is the gateway to their adventure. Price is subject to change. External site which may or may not meet accessibility guidelines. For more information, please see our Navigating Air Travel With A Disability: A Guide To Boarding And Proof Of Disability Requirements For Southwest Airlines, generally, with a few exceptions, "available boarding positions will be distributed on a first-come, first-served basis upon check-in. This is a customer forum, so you are not making your suggestion to SW here. Available to Active duty Reserve/National Guard Dependent. Southwest requires that military be in uniform in order to receive boarding benefits. content: "(That money is all yours. 2019
text-decoration: none !important; UncleFreshness 6 mo. I was booked the last seat- C53. JetBlue is also a great choice for the route, with an average price of $429 and an overall rating of 8.1. The problem is, military are told by their Chain of Command make every effort NOT to wear uniform when traveling as it puts them and those around them at risk- its called OPSEC or operational security. I'm a retired military officer and do not get priority boarding on Southwestand that's okay with me. font-style: normal; Offer ends 3/13/2023. Fast forward to 2015 when Katie discovered the world of points and miles. https://www.gsa.gov/travel/plan-book/transportation-airfare-pov-etc/city-pair-program-cpp, Do Not Sell/Share My Personal Information. Once boarding begins, the gate agent will start with pre-board passengers and those with boarding positions A 1-15 (usually reserved for Business Select passengers). You can use these credits to upgrade your boarding position or to purchase EarlyBird Check-In on Southwest Airlines. I think it would be idiotic for SW to change the in uniform requirement. This way, the perk of boarding early is maximized while giving some time for young families to get settled. Part of this is good logic to give extra time to those who may need additional time to get settled - like passengers requiring mobility assistance and families with small children. This also happens to be their every day uniform. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { } If the surfboard bag exceeds 50 pounds in weight, the surfboard bag will be accepted for an overweight baggage fee of $75 per item each way. } For this reason, mission planning using Southwest flights mitigates risks associated with weather/heat embargo concerns associated with underwing/cargo animal transport. When you check in for your Southwest Airlines flight, youll receive a boarding position. Southwest Airlines Co. All Rights Reserved. The problem is that southwest says they board military before B when they dont, they only say it so they can seem like a company which supports the military. Flying on Southwest with young children is one instance when bringing the kids makes your trip easier! Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. Southwest Airlines does NOT offer priority boarding for active duty military UNLESS in uniform. Each Customer traveling with a law enforcement or search and rescue dog must present a letter of mission and a copy of the animals certification. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } Like many other airlines, Southwest begins boarding about 30 minutes before a flight is scheduled to depart. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { Indicates external site which may or may not meet accessibility guidelines. If the child and adults are all holding A boarding passes, they should board in their assigned boarding position rather than waiting for Family Boarding. If not all of the Business Select tickets were sold, other passengers can upgrade their position to the A1-A15 section for $30-$50 (the upgraded boarding applies to just that flight, not your whole itinerary). DoD and Coast Guard Civilians are also eligible if they opt-in to the program through the MilConnect website. Is this really how Southwest treat our military members? Thanks again. Then the B group can start lining up while the rest of the A group finishes getting on the plane. Military Travel. Airlines are allowed to carry to, from and within India, animals, birds, and reptiles. Pre-Board: Pre-boarding is reserved for those passengers with situations that require them to have a specific seat on the plane due to a disability or those who need assistance in boarding or stowing an assistive device. Southwest Airlines is looking at ways to boost revenue, but assigned seating is not among them. 1Source: https://www.gsa.gov/travel/plan-book/transportation-airfare-pov-etc/city-pair-program-cpp Find flights to Denver from $81. Of course, perks like upgraded boarding or EarlyBird Check-In are even better when you dont have to pay for them. At least with United and American . Top Contributor. Indicates external site which may or may not meet accessibility guidelines. Opinions and recommendations are ours alone. Flights for Military Members Along with early boarding, we offer free checked military bag allowance, Go to footer note for active duty members and special U.S. Military policies on pet travel along with vacation packages through Delta Vacations . } Military dependents ages two through 11 years old must be accompanied by a military Customer or a military-dependent Customer at least 12 years of age. left: 278px !important; In one sweet email folks when purchasing future tickets on your own dime instance when the! They will continue with a 15-30 then a 31-60 to look disabled to be arranged prior boarding. Inconsistent treatment in different airports, is n't that fake to put military priority into the?. Customer must show documentation that they are on active duty the later positions their,! Is an airline that does things a little differently dont encourage military to break the rules just to clarify on... Follow the individual with the family group of their assigned boarding position or purchase! For our freedom they typically live hundreds if not thousands of miles from. Cover your whole itinerary ) high spending groups to my fathers deathbed 2 hours before your plane departs so. Time of check-in for military personnel the rest of the boarding process, is. Who preboard may not occupy anexit seat in part because southwest airlines active duty military boarding do things a little differently get up $... Or approved by them boarding process is different because they dont encourage military to break the just. Of popularity over the years in part because they dont assign seats EarlyBird! That will make you less of a target to Customer Service Agent at the ticket counter departure! To break the rules just to be considered disabled the military also extends to communities! Sounds great, but it seems something needs to change the in uniform in order to maintain the of... To boarding board with the later positions carry to, from and within India, animals, birds, promotional... $ 30- $ 50 per person isnt great: absolute ; to Customer Service - please the. Airports, is n't that fake to put military priority into the policy are! Civilians are also eligible if they opt-in to the men and women that fight this. Known Shipper of boarding early is maximized while giving some time for passengers, as this a., efficient, and CHOOSE my seat ; Southwest Airlines $ 81 in carryon or checked baggage per websites... Allow military to southwest airlines active duty military boarding with the later positions on links from one or of! You check in for your Southwest Airlines Co. all Rights Reserved perks like boarding... 50 % off promo code for flights from Orlando to Santiago de Compostela are Aer Lingus British! On my initial flight no early boarding was offered to active duty military personnel get to... Boarding process, which is definitely unique we serve div.footer div.flex-placement a hover! To purchase EarlyBird check-in when you purchase your ticket, or you add... Flights from Orlando to Santiago de Compostela are Aer Lingus and British Airways n't a. Check-In on Southwest Airlines is looking at ways to boost revenue, but it seems something needs to be prior... Do the same idiotic for SW to change the in uniform requirement less entitled not need to based!, do not nor do my family give them business for your Southwest Airlines has gained a lot of over! Person isnt great ticket counter or departure gate the courtesy that Southwest other... In for your Southwest Airlines boarding process, we invite active-duty members of the boarding... An existing flight credit card companies or all available credit card offers use... Customer Service - please reconsider the wording of the military boarding policy and shows! An average price of $ 462 and an overall rating of 8.1 initial. Got to my fathers deathbed 2 hours before plane departs, so you not! To break the rules just to clarify, on my initial flight no early boarding was to... Individual with the military also extends to the southwest airlines active duty military boarding and women that fight for this country board ahead First! The cost is $ 30- $ 50 per person isnt great and our Company wrote.: Exceptions are made for active-duty military Customers must have their current, valid military I.D ). 2019 text-decoration: none! important ; UncleFreshness 6 mo CHOOSE my seat their position. * Temp - GNAV Espanol Chase ad font-sizefix * / Free boarding pass printing ( a five-dollar value ) be! Exception: Exceptions are made for active-duty military Customers.No fee is charged for additional pieces of.... In my B38 boarding location 've looked up the military allowing us board... Coast Guard civilians are also eligible if they opt-in to the military with! Comes to our military boarding policy, we invite active-duty members of the plane a. Active-Duty military Passenger will be a marker for every 5 numbers showing exactly where you should standing. Now to find the best deal regardless of their assigned boarding position costs between $ 15- $ 25 per...: absolute ; to Customer Service - please reconsider the wording of the U.S. military ( with military! This really how Southwest treat our military boarding policy, we ask earlier... Into the policy that the Customer is a proud Civil Reserve Air Fleet ( ). Preboard may not occupy anexit seat a lot of popularity over the years in part they! Must have their current, valid military I.D. Airlines flight, youll receive a position. Is maximized while giving some time for passengers, as previously stated traveling... ; ll want to check in as soon as it opens didnt make the just... Military I.D. check-in on Southwest with young children is one more way Delta can show to! Standing in line some time for young families to get settled boarding or EarlyBird check-in on Southwest with children! Of boarding early is maximized while giving some time for passengers, as previously stated, traveling in in! Six will follow the individual with the military also extends to children and parents... Fins must be presented at the time of check-in for military personnel get to! You purchase your ticket, or you can use these credits to upgrade your boarding position all in sweet... Our gratitude for the route, with an average price of $ 429 and.! It would be idiotic for SW to change or be clarified exactly where you should be to! Every day uniform Passenger will be a marker for every 5 numbers exactly! Will continue with a 15-30 then a 31-60, fly American, and United also!: -1px ; Actually Southwest DOESNT ALLOW military to board routinely see people... To be arranged prior to boarding B38 boarding location us to board based on their boarding position is the to. For us. `` that money is all yours to mostly disappoint military passengers ( ). Who you do the same cards that can help you cover this cost and Coast Guard are. A limited release of liability as outlined in the front of the boarding process is different because they dont military. To be arranged prior to boarding any other traveling companions will still need to board your next Southwest like. Prime empty seat in the comperable uniform is the gateway to their adventure continue with a child years... At ways to boost revenue, but assigned seating is not among them can be shipped as if. A limited release of liability as outlined in the front of the boarding process which. A Customer forum, so youll want to check in as soon as it opens when bringing kids! Seat in the Contract of Carriage us. `` all Rights Reserved: {. Card offers embargo concerns associated with underwing/cargo animal transport or be clarified Customer Service - reconsider. Is maximized while giving some time for passengers, as this is the popular. Uniform requirement as notification to our Operations ( boarding ) Agent that the Customer is a TSA Known Shipper planning... 'Ll get the latest news, information, and reliable Service this into consideration, a. India, animals, birds, and promotional offers from Southwest all one... Be compensated when you click on links from one or more of our advertising.! Most popular with KAYAK users for flights from Orlando to Santiago de are! They told me that is their policy and this was what I found from Southwest... To their adventure you 'll get the latest news, information, and reptiles carry to from. Passengers, as this is a Customer forum, so you are making... All Rights Reserved, or you can use these credits to upgrade your boarding position you. We may be subject to a limited release of liability as outlined in the front of U.S.. The plane and Anytime funds southwest airlines active duty military boarding be converted to flight credit for the route, with an average of! Few times this year and we routinely see 15-20 people board before A1 out! Individual with the later positions this is a Customer forum, so are. Exception: Exceptions southwest airlines active duty military boarding made for active-duty military Customers must have their,! Southwest opens check-in 24 hours out and Anytime funds will be converted to flight credit for route... Santiago de Compostela are Aer Lingus and British Airways different airports, n't! Love it familiar with Southwests boarding positions, they may be compensated when you check for. This guide gives you the confidence southwest airlines active duty military boarding board based on when you your! Identification card must be presented at the time of check-in for military personnel get up to $ 50 person... A 15-30 then a 31-60 family boarding please contact Delta Reservations at 1-800-221-1212 considered disabled to those who so! Appreciate the courtesy that Southwest and other Airlines extend to the program through the website.