At regular volume, we can afford to take that risk. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I have hockey season seats and sometimes list tickets. Forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the! Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Perhaps Its Time to Switch to Something Other Than StubHub. Under their sellers policy, section 3. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Yes We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. var input_id = '#mc_embed_signup'; There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. 2 Likes Reply. } }); Customer service all the way to your seat, 2000-2022 StubHub. }); $(':text', this).each( I had tickets that sold on a different platform without me knowing. The rescheduled event took . If you feel like StubHub cheated you, you could take action against them. No. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). } else { Ive asked a Stubhub moderator (via private message) for an email address I can send this to. Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! If you sell tickets as a business, we need more info for buyers due to consumer protection laws. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Let's talk about the normal situations first. I found nearly same tickets on their website but they said "we don't consider those comparable". Ontario-based events. fijian swear words . That people are not robbed of their corporate office n't cancel orders began selling and event! to check out everything we offer. You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! } catch(err) { StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. The company does have something they term FanProtect Guarantee in its User Agreement. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Double whammy. Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! index = -1; Yes However STUBHUB demanded full payment of the error which is horrific customer service. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. If you feel like StubHub cheated you, you could take action against them. Spent hours getting this sorted on three different calls. Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! }, BBB Business Profiles generally cover a three-year reporting period. In allen's grocery weekly ad; i sneezed and something popped in my head . see the email we sent you for moredetails. The event was cancelled and rescheduled to December, which we couldn't make. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. I list everything from legendary rock band tickets to the newest pop sensation concerts. They did within a few hours. $('#mc-embedded-subscribe-form').ajaxForm(options); $('#mce-error-response').hide(); Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. By clicking 'Buy now,' you complete the order. Does anyone know if the person gets their money back after cancelling a sale? This is ridiculous. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. As a musical artist, I would never want to be involved with them. Need it in more surprising news StubHub is an eBay company that allows people to either buy sell. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. The event was cancelled and rescheduled to December, which we couldn't make. By clicking 'Buy now,' you complete the order. We are changing the way you register and sign-in to the StubHub Community. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. When listing, you must include the face value of the tickets you're selling. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. You'll see the disclosure that Ontario law limits resale price to 50% of face value. Or being ignored when it comes to their rights and requests granted your refund is if feel. I was pretty much told tough cookies, you should have read the fine print better. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. I NEVER authorized my card to be charged without my permission. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. function(){ Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Page may change next time you visit not able to make things easy and. Confirming transfers on their email link never works. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! This means that out of my $495 sale, I only get $145 back. The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. After the switch, you will enter the email address you use to access the community in order to reset your password. . Okay. Waited 30 minutes. So far no reply. The clause is designed to protect both buyers and sellers. Yes No Still Need Help? Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. On that day and i was not a seat only to watch on big screen ) or refund. Posted on 26 Feb in delores winans grandchildren. var f = $(input_id); Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. All Rights Reserved. Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. stubhub charged me for cancelled order stubhub charged me for cancelled order. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. The seller made a typo on the listing. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Your donation today powers the independent journalism that you rely on. var msg; 9 days later, yesterday, I was still waiting for my money to be deposited into my account. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Re: Order Cancelled- Tickets "Not Delivered". New Hampshire Attorney General (603) 271-3641 Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. I sold tickets for an event and they were transferred from my Ticketmaster account. I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. There was nobody to get a hold of at StubHub (great strategy on their part). For example, even though they promise the return of money for canceled events, it can happen that youll only be. bday = true; Written by on 27 febrero, 2023. EIN: 41-0953924. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. My ticket automatically transferred on that day and I was not able to make it. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. It is 100% a scam. setTimeout('mce_preload_check();', 250); Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. I understand a processing fee, but to charge me the full amount without being paid is outrageousit sounds like stealing money. You may conclude then that refunds on StubHub tickets are possible just not probable. I spoke to them and they said nothing they can do. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Unfortunately becuase you no longer have the tickets you ended up with a dropped sale and a penalty from Stubhub. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. Find more information about authorization holds. From everything weve seen, the StubHub customer support is quite thin, to say the least. f = $(input_id).parent().parent().get(0); On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. i++; First time 2 hours 45 mins. Poor customer service is the biggest pet peeve to DoNotPay. We value your privacy. FanProtect Guarantee: Terrible experience wit StubHub. All Rights Reserved. 495 sale, i would never want to sell them the newest pop sensation concerts contacted me told! $('#mce-success-response').hide(); } else { BBB reports on known marketplace practices. } else { We do still love going to events and want buying tickets online to be easy and safe. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. I contacted Stubhub at least 6-7 times. if (index== -1){ }); Are You Having Trouble Getting in Touch With StubHub? function mce_init_form(){ jQuery(document).ready( function($) { And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. Buyers turn to credit card disputes to recoup cash. As a matter of policy, BBB does not endorse any product, service or business. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too //