More happens on the Edge. ,Still waiting on actual credit card refunds. I used the form even though I booked through a TA. Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. Challenging this on your credit card will not get you anywhere. I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. 5/17 is the first date allowed. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. Celebrity Infinity sailings have been canceled through 2022. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. Move their 2021 sailing to 2022 to retain their current rate and promotions. Guess I'll check with them tomorrow. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. Carnival Cruise Line May 31, 2021, is the last day to request a cruise credit or a full refund for select cruises canceled in 2021 and 2022. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. Any promotional onboard credits will be forfeited. All deposits are non-refundable . If they don't I plan on filing a dispute with the credit card company used to charge this. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. What sailings qualify for Cruise with Confidence? Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Posted 14 hours ago. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? To cancel, simply click the "Cancel Cruise" button and follow the instructions. 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. :3"/ Cu*D Celebrity cancelled our stop in Alex. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? They arrived. c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. So far we have received no email to acknowledge our requests. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Started August 27, 2021, By I also reserved my hotel rooms and other arrangements with refundable deposits. We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. Icing on the cake is I'm a first-time cruiser, lol. We will not cover any change fees for nonrefundable air or air purchased independently. Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. I also used the on-line form and for me no problems at all. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. No response or refund from Celebrity. Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. How are Non-Refundable Deposit bookings impacted by this policy update? We had to cancel our cruise last September. Disney Cruise Line: Did not respond to a request for information. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? Several of us canceled due to a friend getting cancer. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. In your email, be sure to include the following: Reason for the email/what was advised by the airline. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. How can I request a refund? Powered by Invision Community. UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. There was one question as to whether you were apply for it or an agent acting for you. The cruise is still showing in. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? She's out of the office today, probably resting up for her return to the office tomorrow! Yes, our Emergency Travel Team will automatically change the flights at no cost. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. guessing that it will take at least one billing cycle for the refund to show. We used the link in the email to request refund instead of FCC. Who will receive notification once a Future Cruise Credit is issued? However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. Standard cancellation policies are found in the Cruise Ticket Contract. I had no problems getting all of my money back. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. Also, will the taxes/fees and port expenses be refunded? Argo., March 20, 2020 in Celebrity Cruises. Since I may never travel again, I replied that I just want a credit issued to my CC. Affluent Media Group, a Dotdash Meredith company. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. If you have paid in full, the amount will be issued in the . Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. These sailings are not eligible for FCC option. Why is it suggested to add CruiseCare at the time of booking? We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. The deadline to request a transfer is May 4, 2022. Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. Dont know what I will do with a huge credit on my card. Affluent Media Group, a Dotdash Meredith company. Those will be credited back to your credit. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. One thing I will say, NEVER, EVER book a non-refundable trip! UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. x=rF?LI Multiple FCCs maybe applied per guest within the same reservation. :(. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. ck59#2V`}i%h\`WFF,p1.niefsCvR Please note that any amendment or transfer fees will also be charged when a booking is cancelled. The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. We paid for the trip and had trip insurance. Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. 154. Posted March 19, 2014. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? OurCruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare;The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. That information is also on the line's celebritycruises.com website. I got a refund of every dime. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? Multiple FCCs may be applied per guest within the same reservation. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. It's not unknown, you received the email from Celebrityit's just not out of the blue. Works fine. Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. CC Help Jenn A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. Will I still get the same perks when I rebook a new cruise? The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. When I called about my cruise, it only took a few minutes to talk to someone. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. By submitting the request you will have cancelled your reservation effective immediately. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. Please reference the chart below. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. stream My two cruises are still active when I log in to their website. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. On 1 December 2022 I booked and paid for four excursions to avoid . For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. Its not there as yet. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . The link works fine. my TA. 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