I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Ticketmaster gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for the eras tour. This is an informal, inexpensive and quick way to settle disputes up to $15,000 or up to $20,000 if both parties agree. Tickets purchased with the Refundable cover offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Ticketek responded saying "there are unfortunately certain situations that do not fall under the scope of the guidelines" and requested more medical information in a specific format. Check our FAQs: http://bit.ly/2hMmgAy "We are engaging with the companies involved, letting them know our expectations and really encouraging better communication," she said. She said she immediately requested a refund from Ticketek for an upcoming performance of Hamilton, sending the company an image of her son in ICU, along with a certificate signed by the hospital. They rapidly charged my credit card, then didn't provide the tickets. "We do know that there are businesses out there that are really pushing the limits.". etc.WHERE IS THE ACCOUNTABILITY? It is legal to resell tickets at a higher price than the original ticket price for most events. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Often a phone call or visit can fix the issue. Get help contacting a business or taking a problem further. Anyone can make a report to the ACCC about a false or misleading claim. When he goes to the concert, he is refused entry. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. We dont resolve individual disputes about ticket purchases. For weeks, she feared she was getting the run-around. If the credit card you used to purchase has . Here are 8 tips for writing great reviews. Hello fresh has an offer on Ticketek, which is a scam don't click it . Version 5.22 B81 R0 Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. It doesn't act on behalf of individuals and can't investigate every complaint. Adverse weather with no Government Agency warnings not to travel. Find out more in our Compliance and Enforcement Policy. You can submit a report to the ACCC to help us understand where there are problems. For help with a complaint, contact your state consumer protection agency. If tickets are on sale before the official date, they might be fake. To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking. Absolutely appealing customer service!!!!! No way to recover tickets. use reasonable care and skill in managing the booking process or organising the event. The Melbourne concert was delayed due to COVID-19 but by the time the band rescheduled for a second time late last year to March 2023, the pair decided they would like a refund instead. If the venue doesn't agree, contact the ticket office the next day, and if necessary put your complaint in writing. I would like to have this problem fixed quickly please. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. There is no reason for Ticketmaster to exist. It's likely our team will then need to direct . Ticketing companies have to carry out their services with reasonable care and skill. 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Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions I've bumped the ticket by responding as recently as January 2023. A spokesperson for Sydney festival, which opens on 6 January, says the festival will consider and process refunds if ticket holders are feeling unwell or have Covid-like symptoms; if they have been. Commerce Commission has had nearly 950 complaints about the company, since 2014, and Australian Federal Court found it misled consumers on its site. This factsheet provides information about COVID-19 and chargebacks, including: What you should do before requesting a chargeback. We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. You also have the option of taking legal action. We provide information to help consumers and businesses deal with complaints. He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". Ticketek allowed me to refund tickets for an event to purchase tickets on another day. This is not an insurance policy. Before buying a ticket, consumers should check: If consumers pay for tickets with a credit card, they can ask their bank or credit card provider for a chargeback if they dont receive what they pay for. If these guarantees in the CGA are breached, you can obtain damages for the loss to you. Companies can ask for reviews via automatic invitations. But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. "So, we're going to have to work really hard to rebuild that confidence.". Regards, BARB. Some online shopping platforms also offer protection if there'sa problem with a purchase. I tried calling, emailing before the show, had I had a response we would have made the show. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Would I ever get the tickets! Domestic Matches. So thanks very much! Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of November last year. Attendance at business meetings and business travel. I wish to book a group larger than ten tickets how do I do that? Below is an example of a complaint letter. Buying event tickets(external link) Commerce Commission. Then they refused to refund my money! The cabinet is not of acceptable quality and does not match the sample cabinet I was shown in store. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. It is up to you and the reseller to resolve the issue. "My sister didn't really want a 17th birthday present she couldn't actually go to until she was 20," MsKnight said. to then often have to go to their desk at the venue to follow up the issues. Contact the event organiser to find out if you are entitled to a refund. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. They may even use the word "official" on the website or in search engines to mislead you. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. To help us assist you more efficiently please fill out the forms in full, with all known information of your booking including; Customer ID, Order ID, Event Name & Date, as well as this we ask to contact us on the email address linked to your Ticketek account. Questions? I have attached a photocopy of my receipt as proof of purchase. Paid Ticketek refund insurance for 2 tickets to Midnight Oil at Adelaide Entertainment centre, but they REFUSE A REFUND! Sophie has booked seats to an upcoming concert. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. Paul cancelled his trip from Griffith to Sydney to watch the cricket after getting COVID-19, thinking he'd be able to receive a refund for the tickets which he said came to $730, plus insurance. Musicians,Union,Concerts,Travel Abroad, Networking: Tickets-Center.com. Marketing expert Peter Applebaum said "Ticketek have handled this situation terribly". "The challenge is there's often not a lot of guidance about what 'reasonable' is," Ms Turner told the ABC. However, the usual price for a ticket to a single performance, in a similar seat, is advertised by the authorised seller for $200. Buying from resale sites can be risky and more expensive. Any vehicle You plan to use during the Booking. Ticketek routinely mismanages ticket processing which should be simple. Accessible Seating ACCC deputy chair Delia Rickard said the regulator was aware of the issues and had engaged with Ticketek. Please also read the General Conditions of Refund. How can we help you? Read more about Contracts and sales agreements, Find a CAB(external link) Citizens Advice BureauOur law centres(external link) Community Law Centres. EmailSpecialist.Team@abc.net.au. Ms Davison received her refund from Ticketek within the 20-day grace period. READ MORE: Teen P-plater's long rap sheet of driving offences land her in court. I can not believe in this day and age HOW BAD this company is. There is no customer service centre you can call, just an automated voice call telling you to email. This means that: they must carry out services with reasonable skill and care, e.g. Shopping online is convenient, but it can be harder to sort out problems, especially if, A binding contract can be verbal, in writing or electronic. You can post or email the complaint letter to the business. You can only cancel a. Another gripe customers have is Ticketeks automated responses, which are being dished out in record numbers as the ticketing giant says its processing 20 times more refunds than it did pre-COVID. Promoters and venues also have conditions of entry. What a shame that the MCC forces members to use them. "I've seen four Harry Styles solo shows and 14 One Direction shows," Ms Davison told A Current Affair. Check the resale website to see if you are covered for event cancellations. Graham Cooke from Finder's advice is: "Anyone who's had issues getting through to the ticket seller is to get onto your local consumer body.". Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Still waiting for my refund 6 months. Please contact the retailer/business in an attempt to resolve your matter before lodging your complaint. She warns other event goers to avoid Viagogo at all costs. Ticketek Australia you're a pathetic poor excuse for a company. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Verification can help ensure real people write reviews about real companies. Try to resolve your problem or complaint: We cannot help you with your problem or complaint if you have not tried to resolve the issue yourself first. A copy of the letter requiring Jury Service. Ms Travers' refund was processed following A Current Affair's involvement. RE: COMPLAINT ABOUT FAULTY TELEVISION CABINET PURCHASED AT CABINET WORLD ON 15 DECEMBER 2022. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Dr Dre Is In Australia; Will He Be Joining Snoop Dogg On Stage? Ticketek told the ABC in a statement that it was processing 20 times more refunds than before the pandemic. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). I paid the additional cost in checkout for refundable tickets. Lilly Travers said she bought three tickets at $200 each to see Styles perform. Chargebacks(external link) Banking Ombudsman. Management is a shocker. "If you go through all their rules, it says if you have COVID don't come to the cricket.". If you feel youre being asked to pay too much Report price increases on Price Watch Ministry of Business, Innovation and Employment. - Ticketek attracting complaints for delayed concert refunds after COVID cancellations, Former government services minister Stuart Robert is being questioned at theRobodebt inquiry, Keep up with the latest ASX and business news. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. How to contact us Phone . Or call us on 13 32 20. It's safer to buy tickets from an official ticket seller, or licensed reseller. Sharon and Scott Gillett aren't convinced. Ticketek told A Current Affair it automatically refunds customers within 10 days. 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