How is the Subscription Program different from the Crown Club? The Regal Crown Club FAQ's can be found here. Soliciting or loitering on Regal Entertainment Group premises is not allowed. Can I refund my ticket after I make my purchase? Please see the Subscription Rules for more information about cancellation. Yes. Regal may change the number of permitted pending Personal Reservations in its sole discretion. Submitting a film is purely a voluntary decision made by the filmmakers. You should change your password regularly to ensure security of your Subscription and follow these guidelines when choosing a password: (i) use at least eight characters, (ii) use special characters (e.g., #; $; &; *; @), and (iii) use a combination of upper case and lower case letters. You will not earn a Visit for any reservation or admission ticket obtained with your Subscription Pass. REGAL MAY CHANGE SUBSCRIPTION FEES AT ANY TIME UPON NOTICE TO YOU, BUT ANY INCREASE WILL NOT AFFECT THE SUBSCRIPTION FEES PAYABLE FOR THE INITIAL TERM. Understanding the whole business. Is the ratings system a law? Please read the following terms and conditions (as amended from time to time, the Subscription Rules) carefully as they contain details about how the Subscription Program works, the enrollment process, payment options, whats included and whats not included in your Subscription, how long your Subscription lasts, applicable restrictions, and more. On the Confirm Order page, enter the gift card number and 4-digit PIN. Please immediately contact Customer Relations. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres No. Edit. (Remember, Crown Club accounts are free!) To me, it seemed like there actually is no Customer Relations Dept., and that Fandango simply offers a "dummy" number. For additional information about the Crown Club, including earning and redeeming Crown Club credits and the Crown Jewel Bonus Program, please see Section B.4 below or the. Parents are urged to learn more about the film before taking their children to see it. The Subscription Pass may not be used as proof of age. ), If you want to use your Subscription to obtain admission tickets for (i) premium format showtimes (e.g., ScreenX, 4DX, IMAX, RPX, 3D, and VIP), (ii) theatres not included in your Subscription plan (. You can use your Subscription to reserve via the App admission tickets for regularly scheduled showtimes on any day or obtain at the box office or in-theatre kiosks admission tickets for same-day, regularly scheduled showtimes, in each case (i) at participating theatres included in your Subscription plan or (ii) at participating theatres not included in your Subscription plan by paying the applicable surcharge. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. Please be advised that your subscription has been canceled with immediate effect, therefore there will be no future charges applied. Regal Unlimited Rules. Our office hours are Monday - Friday, 9:00 a.m. - 5:30 p.m. Eastern Time, excluding holidays. Can I get a refund if my Subscription is cancelled? Regal Cinemas - San Ramon. This week, I want to see Hitchcock, and again a quality movie like this is not playing at either theatre in my county(Citrus). The website did not show the card number in the records. Using Your Subscription Where can I use my Subscription? Regal is not responsible for any loss you may incur as a result of any unauthorized use of your Subscription Pass, log-in credentials or other Subscription information. The Subscription Program is a paid membership program where you pay a monthly or pre-paid fee to watch as many movies as you like. Health & Safety Action In Regards to the Coronavirus. You may cancel your Subscription at any time prior to such effective date by contacting Customer Relations (see Section G.7(a)). Below are answers to frequently asked questions about the Subscription Program. Can I enroll in person at a Regal theatre? This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. From time to time, Regal may offer Subscription plan upgrades or customizations for an additional Subscription Fee. Select a movie and showtime, and then proceed to purchase the ticket. Customers are the ones who make it possible for Fandango to exist. You can contact Regal customer service via chat, email or phone. In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. Download the latest version of the Regal Mobile App. AFTER THE INITIAL TERM (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT), YOU MAY CANCEL YOUR SUBSCRIPTION UNDER SECTION F.1 BELOW BY CONTACTING REGAL CUSTOMER RELATIONS ONLINE (SEE SECTION G.7(A) BELOW). Regal Entertainment Group theatres have specific ticket pricing based on market or territory. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. All Regal Entertainment Group theatres are smoke-free environments. Not all Regal Entertainment Group locations offer a bargain matinee price discount. To gain admission to a theatre, you must present to the usher your valid admission ticket and your valid Subscription Pass. You will earn 100 Crown Club credits for every $1.00 spent on Subscription Fees or Convenience Fees (each as defined in Section D.1(a)), admission tickets for non-Subscribers purchased under your Subscription account and concessions (in each case subject to the Crown Club Rules), Restricted Theatre Surcharges, or Premium Format Surcharges or Premium Seating Surcharges (each as defined in Section E.1(b)), or as otherwise determined by Regal in its sole discretion (please see the Crown Club Rules at https://www.regmovies.com/legal/crown-club-rules for further information about Crown Club credits, including restrictions and expiration dates). We bought our tickets in advance. Please contact Customer Assistance at https://www.regmovies.com/rcc/contact-us to request the change. No physical Subscription pass will be issued to you. Do I earn Crown Club credits for any purchases I make in connection with my Subscription? . The Regal Unlimited Subscription Program (Subscription Program) is a membership tier of Regals customer loyalty program, the Regal Crown Club (Crown Club). Non-movie events such as MET Opera, Fathom Events, sporting events, concerts and private screenings are excluded from the Subscription Program. You must enroll via the App. Notices (i) given by Regal hereunder shall be deemed received when sent by Regal and (ii) given by you hereunder shall be deemed received when received by Regal. You may request cancellation of your Subscription at any time in accordance with Section F.1(a) of the Subscription Rules by notifying Customer Relations at https://www.regmovies.com/rcc/contact-us. The theatre employee can access your order by phone number, ticket ID or confirmation number. Cancellation of any Subscription plan under Sections F.1(b) or G.1(b) will be effective: (i) if you have a Pre-Paid Subscription Plan, on the first day of the month following the month in which your cancellation request is received; and (ii) if you have the Monthly Subscription Plan, at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. YOU WILL BE CHARGED THE FOLLOWING AMOUNTS FOR YOUR MONTHLY PLAN (DEPENDING ON WHICH MONTHLY PLAN YOU SELECT): $18.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $56.97 OR FOR THE INITIAL ONE-YEAR TERM OF $227.88) FOR THE UNLIMITED PLAN, $21.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $65.97 OR FOR THE INITIAL ONE-YEAR TERM OF $263.88) FOR THE UNLIMITED PLUS PLAN, AND $23.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $71.97 OR FOR THE INITIAL ONE-YEAR TERM OF $287.88) FOR THE UNLIMITED ALL ACCESS PLAN, IN EACH CASE PLUS APPLICABLE TAXES. The monthly plan will be billed on a monthly basis until it is cancelled. checks for MPAA guideline adherence at the doormans post and theatre checks. Contact our company and get a service today! When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. Since I had the receipt, I decided to call the "Customer Service" phone number. No human ever answers the phone and calls are not returned. If your Pre-Paid Subscription Plan is cancelled after the three-month or one-year (as applicable) initial term of your Subscription by Regal under Sections D.2(c), D.2(f) or F.2(b), you may be entitled to a refund of a portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term, such refund to be determined by Regal in its sole discretion. A military discount is available at the box office and ID must be presented at the time of ticket purchase. Please have your card number or social security number ready when calling. Login to your Regal Crown Club or Regal Unlimited account. You may use a valid Regal gift card to pay Fees. In addition to Subscription Fees, Regal may also charge you for, and you are responsible for, (a) applicable taxes and Regals online convenience fees (Convenience Fees) for Reservations (collectively, Charges), and (b) Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (collectively with Subscription Fees and Charges, Fees). Please note that except for cancellation by you in certain limited circumstances described in Sections F.1(b) or G.1(b) of the Subscription Rules, your Subscription cancellation will not take effect during, and you will be responsible for all Subscription fees for, the three-month or one-year (as applicable) initial term of your Subscription. You can check your Gift Card balance anytime. for proof of age for each additional ticket being purchased. When I spoke to the Manager of the Inverness Regal, he told me he has little input about the selections for his theatre. You must have a Crown Club Account to use your Subscription. No. Movie Showtimes & Movie Tickets | Regal Theatres Theatres Movies Crown Club Unlimited Gift Cards Promos Careers Sorry, an error has occurred. There does not appear to be any customer service. My son and I went to the 7 pm showing of Violent Night on Sunday, December 4, 2022 at the Warrington Crossing Regal Theater. Cancellation of your Pre-Paid Subscription Plan by you under Section F.1(a): (i) during the three-month or one-year (as applicable) initial term of your Subscription will not take effect until the end of such term; (ii) after the three-month or one-year (as applicable) initial term of your Subscription will be treated as a cancellation under Section F.3.b.ii if, prior to the end of such initial term, you did not pay the applicable Subscription Fee up front for another three-month or one-year Pre-Paid Subscription Plan as described in Section B.1.b.ii (because you did not make that payment, your Subscription is now treated as a Monthly Subscription Plan for billing purposes due to your Subscriptions renewal as a Monthly Subscription Plan effective as of the end of the three-month or one-year (as applicable) initial term of your Subscription, as described in Section B.1.b.ii); and (iii) after the three-month or one-year (as applicable) initial term of your Subscription will (unless the circumstances described in Section F.3.c.ii apply) be effective on the first day of the month following the month in which your cancellation request is received. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. Will cancellation of my Subscription result in automatic cancellation of my Crown Club account? Can I change my Subscriptions billing plan (i.e., monthly vs. annual)? If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions. Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. View number of available credits for your Movie Club account. Please see I forgot my Card and Card number. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. These communications are important for keeping you informed about your Subscription. A patron desiring to purchase multiple tickets must provide a valid photo I.D. How about on Regals website? Where can I find information about closed captioning? A list of. This page will provide you with a list of our theatres, sorted by state. I have left 2 emails and 3 phone messages with the Regal corporate office and no one from Regal has called me back. Can I still use my Subscription Pass? How do I update/change my payment method in the Regal mobile app? I waited for a bit, then tried again, with the same result. Media Inquiries: Email us at pr@cinemark.com. Please note that upgrading your Subscription during your three-month or one-year (as applicable) initial term may result in (i) cancellation of your current Subscription (including all pending reservations) and (ii) commencement of a new three-month or one-year (as applicable), non-cancelable initial term beginning on the date the upgrade is effective. During the three-month or one-year (as applicable) initial term of your Subscription only, you may cancel your Subscription for special circumstances by contacting Customer Relations (see Section G.7(a)) if you are unable to use your Subscription for three consecutive months as a result of a medical condition. Please visit our list of Regal Unlimited locations to see the theatres that are included in each Subscription plan and find the plan that is right for you. Subscription Rules Last Updated: 08/31/2021, Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Havent found the answer youre looking for, or otherwise require assistance with a Subscription Program-related concern or question? Covid-19 related issues will not be deemed such special circumstances justifying early cancellation of your Subscription. Store Hours. Films in 3-D may not be available at all locations. Parents give the movies their ratings-men and women just like you. NC-17 -- No One 17 and Under Admitted. Parents should be especially careful about letting their younger children attend. Force Majeure. Regal Entertainment Group theatres are handicap accessible. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. If you need assistance for any reason, please ask one of our theatre personnel for assistance. Should be especially careful about letting their younger children attend based on market or territory is the Program! Met Opera, Fathom events, concerts and private screenings are excluded from the Crown Club to. About letting their younger children attend to the ticket attendant ( i.e and 4-digit PIN deemed! Is not allowed login to your Regal Crown Club accounts are free! the... 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