If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We are investigating periods of slowness and/or increased latency. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Zscaler Client Connector automatically creates a lightweight HTTP tunnel that connects the user's endpoint to Zscaler's cloud security platform with no need for PAC files or authentication. We are investigating periods of slowness and/or increased latency. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Delete the below folders in the path (need admin privilege) However, on and off when logging into the Zscaler app, he faces this error Network Connection Failed [-8]. Sign up for StatusGator The default port on ZCC can be changed from 9000 to any other port which is not active in your environment.The settings are in the mobile portal and you would need to make sure that the users logout and log back in to use new port. If you require any assistance or would , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. In the Notification Email field, enter the email address of a person or group who should receive the provisioning error notifications and check the checkbox Send an email notification when a failure occurs. 3.Goto Website https://zmtr.zscaler.com/ and download ZMTR tool and perform test as mentioned in the website and save the results . up, warn, down, and maintenance a.If there is IP restriction then such websites needs to be bypassed in PAC file and user needs to get Public IP whitelisted at WebServer end or get Zscalers Public Subnet bypassed if bypass of website is not allowed. For example, when first or subsequent login might face this error. If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. this would have the service running at the same time you would be able to bypass the proxy and similar to disabling zscalar. Both networks are in roaming. The ZCC client is certificate pinned and if there is a problem with the cert ZCC will not connect. Ive been sending logs to support for this issue for 2 months. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. For additional information please reach out to Zscaler Support referencing this incident, status changes , and Core Cloud Services - IaC Scanning: We are currently investigating an issue with Zscaler Posture Control on zpccloud.net Vulnerability Scans for Azure workloads are failing. We are investigating periods of slowness and/or increased latency. Is Zscaler suppose to connect automatically to the server even the user is not logged in to the machine yet? and we'll aggregate Zscaler Cloud maintenance events into your unified calendar. If your Zscaler is showing the below status, then Zscaler isn't working properly and you won't be able to use Easy Budget. this solution was given to me by zscaler support and it worked for me. Hello! b.Take Header Trace from F12 Developer tools in Browser to see for any redirection. Zscaler Client Connector Errors | Zscaler Information on the error messages that Zscaler Client Connector might display while it is in use. Here we are using the HttpClientTestingModule and HttpTestingController to mock an error response with status code 404. We are investigating periods of slowness and/or increased latency. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. and see all historical information about Zscaler Cloud outages and We are investigating periods of slowness and/or increased latency. We've been monitoring Zscaler Cloud outages since October 7, 2019. Are you experiencing issues with Zscaler Cloud? For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. This would mean that the website wont work via Zscaler since there would be no DNS resolution. Ask user if they are aware of any URLs binded to the Application.In case they provide than Check the category of website before doing any SSL/Auth Bypass since few categories are already added in Auth/SSL Bypass and adding website explicitly would not make any difference. It worked fine yesterday, today its the first problem I encountered after turning on my PC. Continue Reading More answers below Thank you Ganesh. We are investigating periods of slowness and/or increased latency. at ClientRequest.EventEmitter.emit (events.js:123:20) npm ERR! 2.Collect web insights logs for user and affected website. Check the category of website before doing any SSL/Auth Bypass since few categories are already added in Auth/SSL Bypass and adding website explicitly would not make any difference. Firewall or antivirus may have blocked the connection when you try to open the web page. Unable to delete even with admin credentials. Great if you can share those best practices. We are investigating periods of slowness and/or increased latency. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. After doing this and trying the login with Zscaler App it worked seamlessly. 32 sec. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. Zscaler Deception is natively built into the Zscaler Zero Trust Exchange, enabling you to deploy, operationalize, and launch deception campaigns in a matter of hours. We monitor the official status pages of more than If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. I have tried to logout and reinstall the client but it is still not working. Let me add one: We are investigating periods of slowness and/or increased latency. based on the services, regions, or components you utilize. This feature affects the DNS resolution behavior on Windows 10 when there are multiple active network interfaces it sends the DNS query to all interfaces and uses the resolution which is returned fastest by any interface. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. I am also looking for solution for the same issue. And you have sent the logs to Zscaler support? Zscaler has a strong cloud-native architecture for secure internet access. 1.Take screenshot of ip.zscaler.com2.On ip.zscaler.com page click on Connection Quality and than click on start test.Download and save the results . Note: This folders cannot be deleted until file Privilege changed from System to Administrator. We recommend contacting Zscaler Cloud customer support while checking everything on your side. Once the expired onces were removed the app started functioning normally. on Transactions Processed 976,037 per second. Really appreciate the work on this, its very usefull. For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We are investigating periods of slowness and/or increased latency. Last Day. main headline message and include that brief information or overview in We are investigating periods of slowness and/or increased latency. Over the past over 3 years, we have collected data on We are investigating periods of slowness and/or increased latency. You can also try Tweeting at them via If yes bypass SSL inspection and try access. We are investigating periods of slowness and/or increased latency. a. Website if works at your end and not at customer end this would be mean Zscaler is the cause of the Problem. We are investigating periods of slowness and/or increased latency. You can get alerts by signing up for a free StatusGator account. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , US & Canada - Seattle: We are investigating an issue with our Seattle datacenter. Systems at work think it's an issue on my Mac. We are experiencing an issue where the app gets installed on the computer and will pull the policies once but will not pull any policy changes made after the install of the app and the -8 network error code appears. Zscaler won't stay connected. If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. concept. Troubleshooting tips: Update server, reboot or restart web service, update web application, look for missing modules, check server logs. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. I had to manually remove the zapp files manually earlier whenever I have troubleshoot the driver error issue For additional information please reach out to Zscaler Support referencing this incident, status changes will be updated here as , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. Troubleshooting Zscaler Client Connector | Zscaler Information on the Troubleshoot menu features of Zscaler Client Connector. -Use ZMTR tool to trace to the destination webserver to find out the latency to the website. Hi @matthews.loke - any findings and/or resolutions on this issue? Core Cloud Services - 3rd Party Integration, Core Cloud Services - Cloud Account Onboarding, Core Cloud Services - Config Distribution, Core Cloud Services - Dashboards, Reports and UI access, Core Cloud Services - Email Notifications, Core Cloud Services - Remote Browser Isolation, Core Cloud Services - Source IP Anchoring (SIPA), Core Cloud Services - SSO and User Management, Core Cloud Services - Workload Segmentation Admin Portal, Core Cloud Services - Workload Segmentation API Gateway, Core Cloud Services - Workload Segmentation Cloud, Core Cloud Services - Workload Segmentation Event Exporter, Core Cloud Services - Zscaler Client connector, Core Cloud Services - Zscaler Client Connector Admin, Core Cloud Services - Zscaler Cloud Connector Portal, Zscaler Cloud Latin America - Sao Paulo II, Zscaler Cloud Latin America - Sao Paulo IV, Zscaler Cloud US & Canada - Los Angeles I, Zscaler Cloud US & Canada - Nuevo Laredo I, Zscaler Cloud US & Canada - San Francisco IV, Zscaler Cloud US & Canada - Washington DC. After a number of seconds "System Preferences" would also hang. I need to connect to remote desktop for my work which isnt possible without connecting via zscaler System Preferences - Network option hangs processeas indefinitely, When accessing "Network" under "System Preferences", it would cause the process to hang (spinning beachball). The tech who helped with the trace thinks an application is intercepting the connection but if that were true it would happen on every company computer instead of just a few random ones. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. Really appreciate you sharing this blog post.Really thank you! or services spread out across many regions. Anyone else having their users with the same driver error but on Mac? For additional information , and Core Cloud Services - Workload Segmentation Cloud: We are working on an issue with the audit event pipeline. 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